hello support,

i need to found the old version 6.9.0.4 of dameware because want to upgrade the my current license version of this product 6.8.0.4

anyone know where this old version is available ?

very thanks for support

francesco

Dameware install in linux? If not, have hold map for new version for this system operation. ?

Hello everybody,

we are running the actual version of DameWare 11.1.0.170 for our Administrators to have some smooth remote support ability.

There is only one problem/missed function, we want to have.

We want to see which user is logged into a machine, when we are checking our "Active Computer list" in DameWare.

Also I know this can be done via the Active Directory (add to the description field on the computer), but then we have some double maintenance.

Is there any functionality on DameWare to check which user is logged into. For example is DameWare able to readout the "User and Groups" of Windows or the registry to check whether which user has logged in today?

Thanks for any answer.

Hopefully you can help me.

Best Regards,

Philipp

Hi all,

I am having issues authenticating to a client machine. I am using Dameware Mini Remote Control version 7.5.9.1. I have attached a picture so you can see the exact error I am receiving. I can log onto the remote machine via the Windows NT Challenge/ Response option. It won't seem to authenticate the smart card for whatever reason. I have checked for the DWRCSS.dll in %systemroot%\DWRCS on the local and remote machines. It is in both locations. Any help on this issue would be greatly appreciated.

I just upgraded my centralized server to version 11.1 and I'm trying to get all of my techs client machines upgraded but the silent install isn't working.  It just hangs forever.  Any idea if there are some changed arguments for version 11.1 .exe install.

Bonjour,

je suis utilisateur de Dameware mini remote contrôle depuis des années et je suis satisfait

Dernèrement j'ai essayé d'ouvrir une session sur un poste windows10 , malgré que le ping vers le poste passe bien mais la session ne s'ouvre pas

Après consultation du site de Solarwinds, j'ai acheté une licence Dameware remote support pour remdier à ce problème ainsi que de pouvoir ouvrir une session via internet

Ma question est simple : Faut-il déistaller Dameware mini remote controle avant d'installer Dameware remote support ?

merci d'avance pour votre aide

Bien cordialement

PKI

Hey

Im looking into the AD user import options you can do from the Dameware Administration Console

Just want to know if there are any limitiations or maybe things to look out for

So far I have not been able to find any yet

Also how does the licensing work with users signing into mini remote and remote support?

Currently we are managed dameware remote and mini remote users locally

We have a commercial licenses

How do those licenses flick over to the AD users? Do we need to free up licenses from the local users so AD users do not take up the remaining licenses?

Note: This is a topic brought over from DameWare Forums which has been closed. If you wish to engage in this discussion, just comment here.

System Error: 5 Acces is Denied ??? [I PUT LOGS]
by Mrconnard on Wed Jan 30, 2008 1:13 pm

Hello everybody, i got this error today:

AUthentification failed:
System error: 5
System message: Access Denied
Please check the event log on the remote machine for possible cause

And the event gives me this:

Date:01/30/0823:55:21
ComputerName:DJ0DJ0
UserID:DjoDjo
LogonAsID:
Domain:
OSProductID:55274-642-5926024-23226
OSRegisteredOwner:Dj0Dj0
OSRegisteredOrganization:Dj0Dj0
HostNamefromPeer:dj0dj0
IPAddresse(s)fromPeer:192.168.0.17
Host:
IPAddress:(HIDDEN)
ProtocolVersion-DWRCC.EXE:6.650000-2.000000
ProtocolVersion-DWRCS.EXE:3.600000-0.600000
ProductVersion-DWRCS.EXE:3.63.1.0
AuthenticationType:NTChallenge/Response
LastErrorCode:0
LastErrorCode(WSA):0
Absolutetimeoutsetting:0minutes
Connect/Logontimeoutsetting:90000miliseconds
AccessCheck:
  0 LfLes
º G
º G  ^^* DWMRCSSERVER_NECH
DameWareMiniRemoteControl
SystemError:10061
Unabletoconnecttomailserver-Error:100610 (    """"3333DDDD0 ¸t (

I don't know if the last part (SystemError:10061
Unabletoconnecttomailserver-Error:100610 (    """"3333DDDD0 ¸t ()
is really part of the log concerning DWRCS because the event log was corrupted so ...

I thought it was due to the Absolute timeout setting put to 0 but i don't know..

I hope you'll be able to help me. Thanks in advance

Re: System Error: 5 Acces is Denied ??? [I PUT LOGS]
by bryan on Wed Jan 30, 2008 1:31 pm

The remote machine appears to be running a much older version of the software that we no longer support (i.e. version 3.x).

Therefore, I would suggest you first remove this older version of the Service and install your current version of the Service on the remote machine.

If you still receive the Access Denied error using the current version, then either paste those logs back here again, or send them to our support staff at support@dameware.com for review. There should also be multiple DWMRCS entries, so send the entire text from each entry.

Your feedback is appreciated.

Bryan Brinkman
Support Engineer
DameWare Development, LLC.
http://www.dameware.com

Re: System Error: 5 Acces is Denied ??? [I PUT LOGS]
by Mrconnard on Wed Jan 30, 2008 1:40 pm

But... i managed to access this remote machine yesterday and then i DIDN'T touch anything (neither settings nor anything else) and now it doesn't work.. So it's not a problem of too much old version.

Re: System Error: 5 Acces is Denied ??? [I PUT LOGS]
by bryan on Wed Jan 30, 2008 2:02 pm

According to the log you posted, this remote machine is running version 3.63 of the MRC Client Agent Service.

ProtocolVersion-DWRCS.EXE:3.600000-0.600000
ProductVersion-DWRCS.EXE:3.63.1.0

... and you will not be able to connect to version 3.x of the Client Agent using any 6.x version of the software.

Therefore, please remove the MRC Client Agent from this machine and install the current version. Then you should be able to connect.

You may also want to check the logs on this machine to see if someone else connected after you did and downgraded the Client Agent to this older version. That's the only explanation I can offer at this time.

I hope this helps.

Bryan Brinkman
Support Engineer
DameWare Development, LLC.
http://www.dameware.com

Re: System Error: 5 Acces is Denied ??? [I PUT LOGS]
by Mrconnard on Wed Jan 30, 2008 2:09 pm

In fact, i connected yesterday for the 1st time to this machine with the DWRCS CLIENT version 3.60.... so i installed the version 3.60... on the remote machine... and it worked! i didn't upgrade the remote version.. (today i tried with both versions of the client and none worked)

Re: System Error: 5 Acces is Denied ??? [I PUT LOGS]
by Mrconnard on Wed Jan 30, 2008 2:33 pm

And i forgot to say i had a "Access denied" with DNTU 6.6 !! for the remote command view and a Error for the event logs ...
So it's not linked to DWRCS in fact :s

Re: System Error: 5 Acces is Denied ??? [I PUT LOGS]
by bryan on Wed Jan 30, 2008 3:24 pm

If you in fact connected with version 6.x of the software to a 6.x Client Agent service on the remote machien, then send me the log files from that connection just as I asked you in my original response. Because without that information I cannot help you. Also send me all of the DWMRCS log entries associated with this failed login attempt, not just the connect or disconnect entry.

- What rights do you have within the O/S security on the remote machine?
- What O/S and Service Pack level is installed on both the local & remote machines? If it's XP or Vista, also distinguish the exact version of the O/S as well (i.e. XP Home, XP Pro, etc...).
- Are these machines located on the same LAN, over the WAN, accross the Internet?
- Can you access the Admin$ share on the remote machine (net use \\remotemachine\Admin$) via a CMD prompt on your local machine?

Also, just FYI, DNTU uses a completely different set of ports & protocols and wouldn't have anything to do with your behavior via MRC. Microsoft's APIs used within DNTU use what's called NT "Pass-Through" authentication. Therefore, if you receive Access Denied errors using Remote Command View or Event Log View, this means your current O/S logon credentials don't have sufficient rights within the O/S security on the remote machine. Therefore, you would have to establish an authenticated connection to this remote machine using sufficient credentials (i.e. Administrator), either within the O/S itself or by using DNTU's LogonAs feature.

Bryan Brinkman
Support Engineer
DameWare Development, LLC.
http://www.dameware.com

Re: System Error: 5 Acces is Denied ??? [I PUT LOGS]
by Mrconnard on Wed Jan 30, 2008 3:44 pm

- What rights do you have within the O/S security on the remote machine?
Administrator rights in theory..
- What O/S and Service Pack level is installed on both the local & remote machines? If it's XP or Vista, also distinguish the exact version of the O/S as well (i.e. XP Home, XP Pro, etc...).
Both XP Pro
- Are these machines located on the same LAN, over the WAN, accross the Internet?
Across the Internet
- Can you access the Admin$ share on the remote machine (net use \\remotemachine\Admin$) via a CMD prompt on your local machine?
No.. Error 1219

Hello DameWare users!

Here is a brief guide to shows how to gather information from computers in your network or domain using the DameWare Exporter tool included with DameWare Remote Support.

Objectives:

1- Get "Installed Software" data from computers in my network to create a report.

2- Get the information in a CSV file format so it can be easily imported into an Excel spreadsheet

3- Get the information from several computers in a single file

First, you have to launch the tool. You can find it in the same location as the main DameWare Remote Support application (Start > Programs > SolarWinds > DameWare Remote Support 9.0 > DameWare Exporter). You can recognize it easily by the colors in the icon (blue/yellow) :

In the Exporter tool you must change the settings so the files created have the CSV format instead of XML (which is used by default). In this example we want to get "Standard" information (which basically means we are pulling data from the machine instead of Active Directory) so that's the tab we need to modify:

NOTE: The "Single File" option here indicates that a single file will be made per-machine including all properties selected. It DOES NOT mean a single file will include each computer.

Once the output file type is set, do the following:

1- Under "Task List" uncheck everything except for Standard Properties - Software.

2- Click the "Add Machines" button to include the computers you want to survey.

3- Make sure all the systems in the "Computer List" are checked

4 - Click on "Start Exporting"

After this you will end up with a .csv file for each computer you surveyed. Unfortunately, DameWare Exporter doesn't feature an option to generate a single file for all the computers. However,  CSV files are easily merged using the Windows copy command. Place all the files in the same folder and run the following command in the Command Prompt:

copy *.csv allcomputers.csv

This line will create a new file, "allcomputers.csv" (you may use the name of your choice) that will be a merging of all .csv files found in that folder.

Note: This is a topic brought over from DameWare Forums which has been closed. If you wish to engage in this discussion, just comment here.

Tabs in DameWare MRC.
by gpribeg on Wed Oct 17, 2007 5:25 am

Putting tabs in DameWara MRC.

Making remote controled computer in each tab in one main window.

Re: Tabs in DameWare MRC.
by Roger on Mon Oct 29, 2007 1:55 pm

Although with all the various screen sizes and such I end up with, I'm not sure what that would look like unless each tab could change the whole window size.

Re: Tabs in DameWare MRC.
by Marc on Fri Feb 22, 2008 1:24 pm

I wanted to bump this topic. I was working on several servers last night and I counted 9 open, active MRC windows. I'd love to see a single, tabbed window; similar to VMware's appearance.

Re: Tabs in DameWare MRC.
by cblackburn on Tue Jun 24, 2008 8:18 am

Roger wrote::thumbs: Although with all the various screen sizes and such I end up with, I'm not sure what that would look like unless each tab could change the whole window size.

Bump!

The VMware clients handle multiple connections of various resolutions from one console just fine. I pray DW will include this in an upcoming release. I'm sure It'd require a lot of coding/testing on their part, so I have no problems waiting.

Re: Tabs in DameWare MRC.
by Kezzran on Tue Dec 30, 2008 9:57 am

I'm curious if there has been any movement on adding this aspect (tabs) to DameWare, so that all sessions can be controlled using one window? This is probably the only feature I'd really like to see in this excellent product. 

Thanks,
Kezzran

Re: Tabs in DameWare MRC.
by Jezarith on Thu Mar 05, 2009 9:29 am

bump..

I'd like this as well.

Re: Tabs in DameWare MRC.
by schnax on Thu Feb 03, 2011 11:43 am

bump..

I'd like this as well.

We are migrating away from Dameware and I'm looking for a process that would help me uninstall the program either remotely or via GPO when a user logs in. Is there anything out there like this?

Thanks!

Solarwind's whole licensing procedure is terrible.  Everything was running just fine with Dameware Remote Support (which includes Dameware Mini Remote Control) until today when I received a "License Expired" popup when launching DMRC.  I tried to re-activate and  I get a "License Activation" failure whether I use the local license manager or online activation.  Our maintenance was up a couple of years ago, but we only have one client on Dameware and they are on the same version that we are on, so there is clearly no need to upgrade to version 12 since it would force them to also upgrade to version 12.  I have tried uninstalling and reinstalling the same version 11 that was available when the maintenance was in effect.  I've even tried regenerating the license file using my unique machine ID and it still fails.  Anyone have any ideas.

I get this error when I use Dameware SSH client for windows(Ver: 1.0.0.0) to ssh to some of my ESXi servers. Any idea how it can be resolved?

Error Message: connection error: Could not negotiate diffie-hellman-group1-sha1

Any help appreciated..

Regards,

S.G.K !

Note: This is a topic brought over from DameWare Forums which has been closed. If you wish to engage in this discussion, just comment here.

Disable automatic saved hosts
by boucherjeanfra on Fri Jan 21, 2011 2:06 pm

Hi,

In the version 7 of Mini-Control, is it possible to disable the "automatic" save to a new host ?
I verified twice in the settings but found nothing.

Thanks for your help,

Cheers,

Re: Disable automatic saved hosts
by bryan on Mon Jan 24, 2011 4:01 pm

Hi boucherjeanfra,

Anytime you start typing while the Host field is selected the New Host dialog will be displayed, to allow you to create a new Saved Host entry. If you're trying to modify an existing entry, select the desired entry in the Saved Host List, then right-click on this entry and select Rename Host. This will allow you to modify the existing entry without creating a new one.

I hope this helps.

Best Regards,
Bryan Brinkman
Support Engineer
DameWare Development, LLC.
http://www.dameware.com

Re: Disable automatic saved hosts
by Siggi on Wed Jan 26, 2011 5:18 am

Hello there,

I just installed the MRC7 and have the same problem as boucherjeanfra. I also want to get the "automatic-saving-a-new-host" feature disabled because in the past I always connected to a remote host by only typing in the adress. The hosts don't need to be saved. It's faster for me than selecting the host from a list.

Hope you got what I mean.

Re: Disable automatic saved hosts
by williaa on Wed Jan 26, 2011 4:01 pm

@Bryan, what we're wanting to know is if there's any way to disable the New Host dialog from displaying anytime you start typing while the host field is selected. It's more convenient for this to not happen when using the Mini Remote Control.

Re: Disable automatic saved hosts
by bryan on Wed Jan 26, 2011 5:36 pm

Thanks everyone for your feedback.

Presently there is no way to turn this functionality off. MRC v7 will automatically create a new Host Entry when you start typing, whereas v6 would create a (Temporary) entry. (Temporary) entries no longer exist in v7.

Kind Regards,
Bryan Brinkman
Support Engineer
DameWare Development, LLC.
http://www.dameware.com

Re: Disable automatic saved hosts
by Siggi on Thu Jan 27, 2011 3:12 am

Perhaps, it could be an idea to add a "Quick connect" adressbar to the next version of MRC for those who want to connect in that specific way?

Re: Disable automatic saved hosts
by bryan on Mon Jan 31, 2011 5:35 pm

Hi Everyone,

Just FYI, we're looking into adding some new functionality in the next release of the software, which will be 7.1.0.0, where you can turn off the Host Entry "Auto Save" feature. I will udpdate everyone as more information becomes available.

Best Regards,
Bryan Brinkman
Support Engineer
DameWare Development, LLC.
http://www.dameware.com
 

Re: Disable automatic saved hosts
by KCarney on Tue Feb 08, 2011 2:14 pm

So has it been added?

Re: Disable automatic saved hosts
by bryan on Tue Feb 08, 2011 3:17 pm

The new "Disable Auto Save" functionality was implemented in v7.1.0.0. On the MRC Remote Connect dialog (not from the main menu) first select the Edit menu, then enable the "DisableAuto Save" setting. This will instruct the software not to display the "new host" dialog when you modify the HostName/IP-Address of an existing Host Entry. Instead, a new temporary entry will be created, designated by a red circle with an x in the icon's lower right corner. If you close the MRC Remote Connect dialog, or simply Connect then Disconnect, this temporary entry will now be gone.

I hope this helps.

Bryan Brinkman
Support Engineer
DameWare Development, LLC.
http://www.dameware.com
 

Re: Disable automatic saved hosts
by KCarney on Tue Feb 08, 2011 4:57 pm

When "Disable Auto Save" option is enabled "reconnect" no longer functions properly, it now displays the last computer I connected to when the option was disabled. Please fix this

Re: Disable automatic saved hosts
by bryan on Tue Feb 08, 2011 5:35 pm

This is exactly how the reconnect option is designed to function, and this is the same way it worked in v6.x as well. By default only Saved Host entries are added to the Reconnect list, because we only have settings stored for the entries in your Saved Host list. There are no settings stored for any type of "temporary" entries, therefore, they are not added to the Reconnect list. If you need custom settings stored for any remote machine, then you must save it to your Saved Host List.

With that being said, there is a setting on the Local Global Options dialog called "Add only savedhost entries to Reconnect list". If you choose to disable this setting, then any machine you connect to will be added to the Reconnect list. However, since no custom settings exist for any of these non-saved machines, you may not be able to successfully reconnect.

If all of these non-saved machines use the same default credentials & settings, then you should be able to add these default credentials and settings to the Default Host Properties dialog. These Default Host settings are used when you create a new Host Entry. However, if you highlight an existing Saved Host Entry and then change the HostName or Ip-Address, then the settings from this Original Host Entry (not default) are used to create your new Temporary entry.

I hope this helps.

Bryan Brinkman
Support Engineer
DameWare Development, LLC.
http://www.dameware.com

Re: Disable automatic saved hosts
by KCarney on Wed Feb 09, 2011 2:39 pm

and this is the same way it worked in v6.x as well.

No, it didn't. It randomly picked a host that was connected to by any number of open DMRC windows, it was a little annoying at times but worked. This new version seems a lot cleaner

If you need custom settings stored for any remote machine, then you must save it to yourSaved Host List.

That makes sense.

With that being said, there is a setting on the Local Global Options dialog called "Add onlysaved host entries to Reconnect list". If you choose to disable this setting, then any machine you connect to will be added to the Reconnect list. However, since no custom settings exist for any of these non-saved machines, you may not be able to successfully reconnect.

That is exactly how it worked in 6x, I will give that a try. Thanks for explaining! 

Re: Disable automatic saved hosts
by KCarney on Mon Feb 14, 2011 1:24 pm

Works great now in 7.2.0.0, thank you!

Re: Disable automatic saved hosts
by KCarney on Fri Feb 18, 2011 11:10 am

Correction, this works *sometimes*. After a week of using it disconnecting from a host and attempting to reconnect results in blanked out connection options. I have to enter the previous host manually to reconnect.

Re: Disable automatic saved hosts
by bryan on Fri Feb 18, 2011 3:02 pm

Just because you connected the first time doesn't mean you can immediately Reconnect to any machine when it's not saved in the Saved Host List. This is exactly why we did away with this feature initially for version 7.x, for all machines not saved to the Saved Host List.

When a machine is saved in the Saved Host List, we have all the settings necessary to Reconnect (UserID, Password, Port, etc...). However, when a machine is not saved to the SavedHost List, there are no settings we can use to Reconnect. Once you click on Disconnect, all those settings are now gone. We no longer have any settings for this machine. Therefore, by design, they will be blank settings exactly as you mentioned previously when you try to Reconnect, and the connection will fail.

The only way "Reconnecting" to a machine that's not explicitly saved to the Saved Host List will ever work would be if you enter the correct settings (UserID, PW, Port, etc..) under the Default Host Properties dialog (i.e. View / Default Host Properties from the main menu). Just keep in mind that these default settings would be the same settings used for all "Reconnect" attempts when a machine is not explicitly saved to the Saved Host List.

I hope this helps.

Best Regards,
Bryan Brinkman
Support Engineer
DameWare Development, LLC.
http://www.dameware.com

Re: Disable automatic saved hosts
by KCarney on Mon Feb 21, 2011 9:18 am

When a machine is saved in the Saved Host List, we have all the settings necessary to Reconnect (UserID, Password, Port, etc...). However, when a machine is not saved to theSaved Host List, there are no settings we can use to Reconnect. Once you click on Disconnect, all those settings are now gone. We no longer have any settings for this machine. Therefore, by design, they will be blank settings exactly as you mentioned previously when you try to Reconnect, and the connection will fail.

I would agree with you, however, I have set my default settings to "NT Challenge/Response" and "Use Current Logon Credentials" selected. *Sometimes* when I launch DMRC all settings are blank and "Encrypted Windows Logon" is selected with no machine name as host. So as you can see I don't need any saved settings, I don't want hosts automatically saved, and this should be working but is not.

Re: Disable automatic saved hosts
by bryan on Mon Feb 21, 2011 2:04 pm

Based upon the screen shots you sent to support, the software is working exatly as it should.

In your screen shot there is no Host Entry selected, instead, the Root folder (i.e. Saved Host List) was selected. When MRC starts up it will try to locate and highlight the last entry you connected to. However, when that entry cannot be found (i.e. it was not saved), then the root folder is selected. Therefore, by design, since a folder is currently selected and not a host entry, MRC will not go through all the work of pulling the default host properties just to populate the RC dialog. So the fact that you see Encrypted Windows Logon shown in the RC dialog while a folder is selected when you’ve selected NT Challenge/Response as default doesn’t mean there is an issue with the software.

Also, the fact that you say this only happens *sometimes* means that these other times when this does not happen, there must be an existing host entry already with this same name. So when you click on reconnect, those settings from the existing entry will be used and not default settings.

I hope this helps.

Bryan Brinkman
Support Engineer
DameWare Development, LLC.
http://www.dameware.com
 

Re: Disable automatic saved hosts
by TrafficTech on Fri Mar 04, 2011 11:09 am

I have a few comments to make on the Saved Host List of version 7.3.0. I currently have my settings to "Disable Auto Save" and I have disabled the "Add Only Saved Host Entries to Reconnect List". I seem to have found a little bug in the process.

1) If I enter a new temporary entry, it indeed populates in the reconnect list. I can go back and connect to another temporary address and that also goes into the reconnect list. I notice the reconnect list has only unique entries (If I reconnect to a previous entry using the Connect button and not the reconnect button. However, if I use the reconnect drop-down, the entries are no longer unique. Furthermore, when I close and reopen the application, my reconnect entries have vanished, the button is grayed out. This happens every time I use the reconnect button.

2) If I leave the Auto Save feature on, I would like to have an option to have unique entries in the Host List. The list can get long and I don't necessarily want to go through it every time, but I do not want to duplicate my entries either

3) I can understand that if I select a Saved Host entry and decide afterwards I want to connect to a temporary host instead, the Alias from the previous entry is still shown. What I don't like is that if I inadvertently left the alias there and connected, the entry listed in the reconnect drop down shows as ALIAS (HOST). I am more interested in the host and don't really want to see the alias entry (especially since I mistakenly left it in during the temporary entry previously).

David M
Systems Admin
Traffic Tech

Re: Disable automatic saved hosts
by bryan on Thu Mar 10, 2011 11:10 am

Hi David,

Thanks very much for all the info you provided. This should be now be resolved in v7.4.

Your feedback is appreciated.

Bryan Brinkman
Support Engineer
DameWare Development, LLC.
http://www.dameware.com

Hi, I have a problem to activate the latest version of DameWare Remote Support. When I i try to launch the executable SolarWinds.DRS.Licensor.exe or try to click the button "Enter License" inside DameWare Remote Support software I obtain the following error: "SolarWinds.MRC.Licensor has stop working" and in my computer event viewer I have these two entries:

1. Event 1026, .NET Runtime

Applicazione: SolarWinds.DRS.Licensor.exe

Versione framework: v4.0.30319

Descrizione: il processo è stato terminato a causa di un'eccezione non gestita.

Informazioni sull'eccezione: SolarWinds.Licensing.Framework.Store.LicenseStoreException

   in SolarWinds.Licensing.Framework.Store.LicenseStoreDAL.ValidateStoreHash(Byte[])

   in SolarWinds.Licensing.Framework.Store.LicenseStoreDAL.CreateNewStore()

   in SolarWinds.Licensing.Framework.Store.LicenseStoreDAL.InitializeStore()

   in SolarWinds.Licensing.Framework.Store.LicenseStoreDAL..ctor()

   in SolarWinds.Licensing.Framework.Store.SingletonLicenseStoreFactory.get_StoreInstance()

   in SolarWinds.Licensing.Framework.LicenseManager..ctor(SolarWinds.Licensing.Framework.Interfaces.ILicenseStore, SolarWinds.Licensing.Framework.IOnlineLicenseManager)

   in SolarWinds.Licensing.Framework.LicenseManager.GetInstance()

   in SolarWinds.NTUtilities.Licensor.Program.RunLicensingWindow(Boolean, System.Collections.Generic.Dictionary`2<System.String,System.String>, Boolean)

   in SolarWinds.NTUtilities.Licensor.Program.Main(System.String[])

2. Event 1000, Application Error

Nome dell'applicazione che ha generato l'errore: SolarWinds.DRS.Licensor.exe, versione: 12.0.4.5007, timestamp: 0x58366005

Nome del modulo che ha generato l'errore: KERNELBASE.dll, versione: 10.0.14393.479, timestamp: 0x58256d37

Codice eccezione: 0xe0434352

Offset errore 0x000da832

ID processo che ha generato l'errore: 0x28c4

Ora di avvio dell'applicazione che ha generato l'errore: 0x01d2a2e463f502f7

Percorso dell'applicazione che ha generato l'errore: C:\Program Files (x86)\SolarWinds\DameWare Remote Support\SolarWinds.DRS.Licensor.exe

Percorso del modulo che ha generato l'errore: C:\WINDOWS\System32\KERNELBASE.dll

ID segnalazione: 245c6734-4e27-4431-9f06-11dc7ae1a826

Can you help me?

My computer is running Windows 10 64bit with all the updates installed.

We are currently testing deployment of Dameware Mini Remote Control to the client systems.

With the previous version (11.1), we were able to add a new line to the registry location [HKEY_LOCAL_MACHINE\Software\DameWare Development\Mini Remote Control Service\Settings]

"UseCurrentLogonCredentials"=dword:00000001

This would automatically select 'Windows NT Challenge/Response' and check the 'Use Current Logon Credentials'

This is not seems to be the case with the new version 11.2. When I add the link, nothing seems to happen.

Can anyone suggest solution?

Thanks.

I’m thrilled to announce that Dameware 12.0 is now publicly available. In this release we focused all our efforts to finalise the remote support story with unattended over the internet sessions. Dameware now allows to assist remotely without presence of the end-user, who is not in the intranet but travelling. Technicians can now support end-user in company network as well as in Internet anytime.

This release brings several bigger and smaller improvements, so let me highlight a few of them:

• Over the Internet (OTI) unattended sessions for Dameware Centralized users
  • Allows you to remotely support users on the move, and assist remotely without the presence of the end user
  • Deploy agents with OTI unattended support to end-points
  • Manage agents for OTI unattended sessions to maintain high security and control
• Search Hosts in Mini Remote Control
• Support for Windows 10
• Ability to switch between the Standalone and Centralized versions without reinstallation
• And many other improvements and bug fixes

Dameware 12.0 is available for download on your customer portal for those customers under current maintenance.

If you are not a Dameware user yet, now go and download new version from www.dameware.com now!

I have been trying to get the Internet Proxy server to work. Last week I was successful in configuring the IP Server.

When I copy the download Link From Settings and send it to ANY user over Email to connect to a average User. <Not on a Network or Domain>

It fails to connect to the IP Server.

Support says it is a bug and there is no work around.

My options are to trash the Dame ware and purchase something else in order to support my business.

Or get this fixed, <which is not looking very promising>

Has anyone else successfully set up and utilized the Internet Proxy server for users to start the download of the configuration files?

Has anyone found a fix to get the Access through the browser to work?

Thank you all for your information and Input.

Sarissa Farman

Dot Cubed, Inc.

HI. there is any option in Dameware mini remote control to perform operation on other machine in invisible mode(without his knowledge)?

Hi all.

I work as IT support at an offshore branch. The main headquarters uses Dameware Mini Remote Control Server (V 11.2.0.91) and we have 4 backup PCs located at HQ. My constant argument with the HQ IT department is that we require remote access permanently while they insist that only HQ should be responsible for the devices there.

My question is this: is it possible in Dameware to be provided with access to a specific PCs only? Am I dealing with a technical limitation here? I would like to explain to them if there is a method where I would be provided with access to only the specified PCs and nothing else.

Appreciate your help, thanks.