hello,
I love Dameware, have been using it for years, even before SolarWinds bought it. It seems though, looking at these forums, that DameWare seems to be "dead" most of the questions in this forum are old and even more of them do not even have answers. am I in the right place when looking for support or is this product dead and no longer supported?
thanks
Mike
Hi, I have a problem to activate the latest version of DameWare Remote Support. When I i try to launch the executable SolarWinds.DRS.Licensor.exe or try to click the button "Enter License" inside DameWare Remote Support software I obtain the following error: "SolarWinds.MRC.Licensor has stop working" and in my computer event viewer I have these two entries:
1. Event 1026, .NET Runtime
Applicazione: SolarWinds.DRS.Licensor.exe
Versione framework: v4.0.30319
Descrizione: il processo è stato terminato a causa di un'eccezione non gestita.
Informazioni sull'eccezione: SolarWinds.Licensing.Framework.Store.LicenseStoreException
in SolarWinds.Licensing.Framework.Store.LicenseStoreDAL.ValidateStoreHash(Byte[])
in SolarWinds.Licensing.Framework.Store.LicenseStoreDAL.CreateNewStore()
in SolarWinds.Licensing.Framework.Store.LicenseStoreDAL.InitializeStore()
in SolarWinds.Licensing.Framework.Store.LicenseStoreDAL..ctor()
in SolarWinds.Licensing.Framework.Store.SingletonLicenseStoreFactory.get_StoreInstance()
in SolarWinds.Licensing.Framework.LicenseManager..ctor(SolarWinds.Licensing.Framework.Interfaces.ILicenseStore, SolarWinds.Licensing.Framework.IOnlineLicenseManager)
in SolarWinds.Licensing.Framework.LicenseManager.GetInstance()
in SolarWinds.NTUtilities.Licensor.Program.RunLicensingWindow(Boolean, System.Collections.Generic.Dictionary`2<System.String,System.String>, Boolean)
in SolarWinds.NTUtilities.Licensor.Program.Main(System.String[])
2. Event 1000, Application Error
Nome dell'applicazione che ha generato l'errore: SolarWinds.DRS.Licensor.exe, versione: 12.0.4.5007, timestamp: 0x58366005
Nome del modulo che ha generato l'errore: KERNELBASE.dll, versione: 10.0.14393.479, timestamp: 0x58256d37
Codice eccezione: 0xe0434352
Offset errore 0x000da832
ID processo che ha generato l'errore: 0x28c4
Ora di avvio dell'applicazione che ha generato l'errore: 0x01d2a2e463f502f7
Percorso dell'applicazione che ha generato l'errore: C:\Program Files (x86)\SolarWinds\DameWare Remote Support\SolarWinds.DRS.Licensor.exe
Percorso del modulo che ha generato l'errore: C:\WINDOWS\System32\KERNELBASE.dll
ID segnalazione: 245c6734-4e27-4431-9f06-11dc7ae1a826
Can you help me?
My computer is running Windows 10 64bit with all the updates installed.
I get this error when I use Dameware SSH client for windows(Ver: 1.0.0.0) to ssh to some of my ESXi servers. Any idea how it can be resolved?
Error Message: connection error: Could not negotiate diffie-hellman-group1-sha1
Any help appreciated..
Regards,
S.G.K !
Solarwind's whole licensing procedure is terrible. Everything was running just fine with Dameware Remote Support (which includes Dameware Mini Remote Control) until today when I received a "License Expired" popup when launching DMRC. I tried to re-activate and I get a "License Activation" failure whether I use the local license manager or online activation. Our maintenance was up a couple of years ago, but we only have one client on Dameware and they are on the same version that we are on, so there is clearly no need to upgrade to version 12 since it would force them to also upgrade to version 12. I have tried uninstalling and reinstalling the same version 11 that was available when the maintenance was in effect. I've even tried regenerating the license file using my unique machine ID and it still fails. Anyone have any ideas.
I am trying to setup the Remote Support software and see a lot about the Internet Proxy, but can't find it anywhere.
There is documentation telling me how to set it up, but I can't find it to install it.
Where do I get it? Does anyone know?
Disable automatic saved hosts
by boucherjeanfra on Fri Jan 21, 2011 2:06 pm
Hi,
In the version 7 of Mini-Control, is it possible to disable the "automatic" save to a new host ?
I verified twice in the settings but found nothing.
Thanks for your help,
Cheers,
Re: Disable automatic saved hosts
by bryan on Mon Jan 24, 2011 4:01 pm
Hi boucherjeanfra,
Anytime you start typing while the Host field is selected the New Host dialog will be displayed, to allow you to create a new Saved Host entry. If you're trying to modify an existing entry, select the desired entry in the Saved Host List, then right-click on this entry and select Rename Host. This will allow you to modify the existing entry without creating a new one.
I hope this helps.
Best Regards,
Bryan Brinkman
Support Engineer
DameWare Development, LLC.
http://www.dameware.com
Re: Disable automatic saved hosts
by Siggi on Wed Jan 26, 2011 5:18 am
Hello there,
I just installed the MRC7 and have the same problem as boucherjeanfra. I also want to get the "automatic-saving-a-new-host" feature disabled because in the past I always connected to a remote host by only typing in the adress. The hosts don't need to be saved. It's faster for me than selecting the host from a list.
Hope you got what I mean.
Re: Disable automatic saved hosts
by williaa on Wed Jan 26, 2011 4:01 pm
@Bryan, what we're wanting to know is if there's any way to disable the New Host dialog from displaying anytime you start typing while the host field is selected. It's more convenient for this to not happen when using the Mini Remote Control.
Re: Disable automatic saved hosts
by bryan on Wed Jan 26, 2011 5:36 pm
Thanks everyone for your feedback.
Presently there is no way to turn this functionality off. MRC v7 will automatically create a new Host Entry when you start typing, whereas v6 would create a (Temporary) entry. (Temporary) entries no longer exist in v7.
Kind Regards,
Bryan Brinkman
Support Engineer
DameWare Development, LLC.
http://www.dameware.com
Re: Disable automatic saved hosts
by Siggi on Thu Jan 27, 2011 3:12 am
Perhaps, it could be an idea to add a "Quick connect" adressbar to the next version of MRC for those who want to connect in that specific way?
Re: Disable automatic saved hosts
by bryan on Mon Jan 31, 2011 5:35 pm
Hi Everyone,
Just FYI, we're looking into adding some new functionality in the next release of the software, which will be 7.1.0.0, where you can turn off the Host Entry "Auto Save" feature. I will udpdate everyone as more information becomes available.
Best Regards,
Bryan Brinkman
Support Engineer
DameWare Development, LLC.
http://www.dameware.com
Re: Disable automatic saved hosts
by KCarney on Tue Feb 08, 2011 2:14 pm
So has it been added?
Re: Disable automatic saved hosts
by bryan on Tue Feb 08, 2011 3:17 pm
The new "Disable Auto Save" functionality was implemented in v7.1.0.0. On the MRC Remote Connect dialog (not from the main menu) first select the Edit menu, then enable the "DisableAuto Save" setting. This will instruct the software not to display the "new host" dialog when you modify the HostName/IP-Address of an existing Host Entry. Instead, a new temporary entry will be created, designated by a red circle with an x in the icon's lower right corner. If you close the MRC Remote Connect dialog, or simply Connect then Disconnect, this temporary entry will now be gone.
I hope this helps.
Bryan Brinkman
Support Engineer
DameWare Development, LLC.
http://www.dameware.com
Re: Disable automatic saved hosts
by KCarney on Tue Feb 08, 2011 4:57 pm
When "Disable Auto Save" option is enabled "reconnect" no longer functions properly, it now displays the last computer I connected to when the option was disabled. Please fix this
Re: Disable automatic saved hosts
by bryan on Tue Feb 08, 2011 5:35 pm
This is exactly how the reconnect option is designed to function, and this is the same way it worked in v6.x as well. By default only Saved Host entries are added to the Reconnect list, because we only have settings stored for the entries in your Saved Host list. There are no settings stored for any type of "temporary" entries, therefore, they are not added to the Reconnect list. If you need custom settings stored for any remote machine, then you must save it to your Saved Host List.
With that being said, there is a setting on the Local Global Options dialog called "Add only savedhost entries to Reconnect list". If you choose to disable this setting, then any machine you connect to will be added to the Reconnect list. However, since no custom settings exist for any of these non-saved machines, you may not be able to successfully reconnect.
If all of these non-saved machines use the same default credentials & settings, then you should be able to add these default credentials and settings to the Default Host Properties dialog. These Default Host settings are used when you create a new Host Entry. However, if you highlight an existing Saved Host Entry and then change the HostName or Ip-Address, then the settings from this Original Host Entry (not default) are used to create your new Temporary entry.
I hope this helps.
Bryan Brinkman
Support Engineer
DameWare Development, LLC.
http://www.dameware.com
Re: Disable automatic saved hosts
by KCarney on Wed Feb 09, 2011 2:39 pm
and this is the same way it worked in v6.x as well.
No, it didn't. It randomly picked a host that was connected to by any number of open DMRC windows, it was a little annoying at times but worked. This new version seems a lot cleaner
If you need custom settings stored for any remote machine, then you must save it to yourSaved Host List.
That makes sense.
With that being said, there is a setting on the Local Global Options dialog called "Add onlysaved host entries to Reconnect list". If you choose to disable this setting, then any machine you connect to will be added to the Reconnect list. However, since no custom settings exist for any of these non-saved machines, you may not be able to successfully reconnect.
That is exactly how it worked in 6x, I will give that a try. Thanks for explaining!
Re: Disable automatic saved hosts
by KCarney on Mon Feb 14, 2011 1:24 pm
Works great now in 7.2.0.0, thank you!
Re: Disable automatic saved hosts
by KCarney on Fri Feb 18, 2011 11:10 am
Correction, this works *sometimes*. After a week of using it disconnecting from a host and attempting to reconnect results in blanked out connection options. I have to enter the previous host manually to reconnect.
Re: Disable automatic saved hosts
by bryan on Fri Feb 18, 2011 3:02 pm
Just because you connected the first time doesn't mean you can immediately Reconnect to any machine when it's not saved in the Saved Host List. This is exactly why we did away with this feature initially for version 7.x, for all machines not saved to the Saved Host List.
When a machine is saved in the Saved Host List, we have all the settings necessary to Reconnect (UserID, Password, Port, etc...). However, when a machine is not saved to the SavedHost List, there are no settings we can use to Reconnect. Once you click on Disconnect, all those settings are now gone. We no longer have any settings for this machine. Therefore, by design, they will be blank settings exactly as you mentioned previously when you try to Reconnect, and the connection will fail.
The only way "Reconnecting" to a machine that's not explicitly saved to the Saved Host List will ever work would be if you enter the correct settings (UserID, PW, Port, etc..) under the Default Host Properties dialog (i.e. View / Default Host Properties from the main menu). Just keep in mind that these default settings would be the same settings used for all "Reconnect" attempts when a machine is not explicitly saved to the Saved Host List.
I hope this helps.
Best Regards,
Bryan Brinkman
Support Engineer
DameWare Development, LLC.
http://www.dameware.com
Re: Disable automatic saved hosts
by KCarney on Mon Feb 21, 2011 9:18 am
When a machine is saved in the Saved Host List, we have all the settings necessary to Reconnect (UserID, Password, Port, etc...). However, when a machine is not saved to theSaved Host List, there are no settings we can use to Reconnect. Once you click on Disconnect, all those settings are now gone. We no longer have any settings for this machine. Therefore, by design, they will be blank settings exactly as you mentioned previously when you try to Reconnect, and the connection will fail.
I would agree with you, however, I have set my default settings to "NT Challenge/Response" and "Use Current Logon Credentials" selected. *Sometimes* when I launch DMRC all settings are blank and "Encrypted Windows Logon" is selected with no machine name as host. So as you can see I don't need any saved settings, I don't want hosts automatically saved, and this should be working but is not.
Re: Disable automatic saved hosts
by bryan on Mon Feb 21, 2011 2:04 pm
Based upon the screen shots you sent to support, the software is working exatly as it should.
In your screen shot there is no Host Entry selected, instead, the Root folder (i.e. Saved Host List) was selected. When MRC starts up it will try to locate and highlight the last entry you connected to. However, when that entry cannot be found (i.e. it was not saved), then the root folder is selected. Therefore, by design, since a folder is currently selected and not a host entry, MRC will not go through all the work of pulling the default host properties just to populate the RC dialog. So the fact that you see Encrypted Windows Logon shown in the RC dialog while a folder is selected when you’ve selected NT Challenge/Response as default doesn’t mean there is an issue with the software.
Also, the fact that you say this only happens *sometimes* means that these other times when this does not happen, there must be an existing host entry already with this same name. So when you click on reconnect, those settings from the existing entry will be used and not default settings.
I hope this helps.
Bryan Brinkman
Support Engineer
DameWare Development, LLC.
http://www.dameware.com
Re: Disable automatic saved hosts
by TrafficTech on Fri Mar 04, 2011 11:09 am
I have a few comments to make on the Saved Host List of version 7.3.0. I currently have my settings to "Disable Auto Save" and I have disabled the "Add Only Saved Host Entries to Reconnect List". I seem to have found a little bug in the process.
1) If I enter a new temporary entry, it indeed populates in the reconnect list. I can go back and connect to another temporary address and that also goes into the reconnect list. I notice the reconnect list has only unique entries (If I reconnect to a previous entry using the Connect button and not the reconnect button. However, if I use the reconnect drop-down, the entries are no longer unique. Furthermore, when I close and reopen the application, my reconnect entries have vanished, the button is grayed out. This happens every time I use the reconnect button.
2) If I leave the Auto Save feature on, I would like to have an option to have unique entries in the Host List. The list can get long and I don't necessarily want to go through it every time, but I do not want to duplicate my entries either
3) I can understand that if I select a Saved Host entry and decide afterwards I want to connect to a temporary host instead, the Alias from the previous entry is still shown. What I don't like is that if I inadvertently left the alias there and connected, the entry listed in the reconnect drop down shows as ALIAS (HOST). I am more interested in the host and don't really want to see the alias entry (especially since I mistakenly left it in during the temporary entry previously).
David M
Systems Admin
Traffic Tech
Re: Disable automatic saved hosts
by bryan on Thu Mar 10, 2011 11:10 am
Hi David,
Thanks very much for all the info you provided. This should be now be resolved in v7.4.
Your feedback is appreciated.
Bryan Brinkman
Support Engineer
DameWare Development, LLC.
http://www.dameware.com
When our IT remotes to our Windows PCs they leave behind the DameWare Development Mirror Driver. This driver causes problems with at least one software application, and so it needs to be removed after the remote IT session is ended. How can this be automated?
We are currently testing deployment of Dameware Mini Remote Control to the client systems.
With the previous version (11.1), we were able to add a new line to the registry location [HKEY_LOCAL_MACHINE\Software\DameWare Development\Mini Remote Control Service\Settings]
"UseCurrentLogonCredentials"=dword:00000001
This would automatically select 'Windows NT Challenge/Response' and check the 'Use Current Logon Credentials'
This is not seems to be the case with the new version 11.2. When I add the link, nothing seems to happen.
Can anyone suggest solution?
Thanks.
I am new to Dameware and have found the install/configuration very frustrating. I have called support three times in the process (last call was 2 hours), so now I will try this forum.
I got the server setup and want to deploy DRS to the techs. I found a link to this kb on using the msi to install, but I do not see the msi - only the exe (the kb was for ver 9.)
In order to keep working I just installed DRS with the gui but then it prompts me for the license (which is fine), BUT it does not give the option of pointing the install to the central server to get the license.
Can someone provide guidance? I have read the install manuals but they do not seem to be oriented to an enterprise admin. Really an Getting started / best practice document would be helpful to someone new to the product.
Thanks.
I’m thrilled to announce that Dameware 12.0 is now publicly available. In this release we focused all our efforts to finalise the remote support story with unattended over the internet sessions. Dameware now allows to assist remotely without presence of the end-user, who is not in the intranet but travelling. Technicians can now support end-user in company network as well as in Internet anytime.
This release brings several bigger and smaller improvements, so let me highlight a few of them:
Dameware 12.0 is available for download on your customer portal for those customers under current maintenance.
If you are not a Dameware user yet, now go and download new version from www.dameware.com now!
When I try to upgrade DameWare 8.0 to 12.0 (or 11.1), I get this popup error:
The Application Event logs show:
Product: DameWare Remote Support -- Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action PhoneHome_DIR, location: C:\Users\myacct\AppData\Local\Temp\, command: "C:\Users\myacct\AppData\Local\Temp\PhoneHome\SWregInst.exe"
So I tried running SWregInst.exe while having the popup error, and I get another popup error saying:
The application was unable to start corredtly (0xc0000022). Click OK to close the application.
Any idea why the install is failing?
Can I map a drive on the remote client from within DRS?
Two issues - I had DRS installed on my Windows 7 Pro workstation, but was experiencing some unexplained weirdness, so thought that I'd remove and reinstall just to rule that out. I can't get it reinstalled - keep getting the message "There is a problem with this Windows Installer Package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor.".
So far, I've tried:
I've also tried installing on a difference Windows 7 Pro machine, and on this computer, the installation starts but just hangs. I can see two DRS10... processes running in task manager, but they never do anything.
Not sure what to try next.
Ideas?
I have been tasked by our security group to find out if, when remote controlling an endpoint, any cached/hashed credentials from the user who remoted in remain once the session has ended. For instance, if a technician remotes into a workstation, once that remote session has ended, would there be any trace of that technician's credentials remaining on the workstation? The concern is that if a workstation were to be compromised and has potentially elevated credentials from the remote technician stored somewhere on the machine, those credentials can be harvested and then used to gain further access.
I created a support ticket but was told our maintenance was out of date so they couldn't help. That's a different issue I'll have to address obviously.
thanks!
Disable automatic saved hosts
by boucherjeanfra on Fri Jan 21, 2011 2:06 pm
Hi,
In the version 7 of Mini-Control, is it possible to disable the "automatic" save to a new host ?
I verified twice in the settings but found nothing.
Thanks for your help,
Cheers,
Re: Disable automatic saved hosts
by bryan on Mon Jan 24, 2011 4:01 pm
Hi boucherjeanfra,
Anytime you start typing while the Host field is selected the New Host dialog will be displayed, to allow you to create a new Saved Host entry. If you're trying to modify an existing entry, select the desired entry in the Saved Host List, then right-click on this entry and select Rename Host. This will allow you to modify the existing entry without creating a new one.
I hope this helps.
Best Regards,
Bryan Brinkman
Support Engineer
DameWare Development, LLC.
http://www.dameware.com
Re: Disable automatic saved hosts
by Siggi on Wed Jan 26, 2011 5:18 am
Hello there,
I just installed the MRC7 and have the same problem as boucherjeanfra. I also want to get the "automatic-saving-a-new-host" feature disabled because in the past I always connected to a remote host by only typing in the adress. The hosts don't need to be saved. It's faster for me than selecting the host from a list.
Hope you got what I mean.
Re: Disable automatic saved hosts
by williaa on Wed Jan 26, 2011 4:01 pm
@Bryan, what we're wanting to know is if there's any way to disable the New Host dialog from displaying anytime you start typing while the host field is selected. It's more convenient for this to not happen when using the Mini Remote Control.
Re: Disable automatic saved hosts
by bryan on Wed Jan 26, 2011 5:36 pm
Thanks everyone for your feedback.
Presently there is no way to turn this functionality off. MRC v7 will automatically create a new Host Entry when you start typing, whereas v6 would create a (Temporary) entry. (Temporary) entries no longer exist in v7.
Kind Regards,
Bryan Brinkman
Support Engineer
DameWare Development, LLC.
http://www.dameware.com
Re: Disable automatic saved hosts
by Siggi on Thu Jan 27, 2011 3:12 am
Perhaps, it could be an idea to add a "Quick connect" adressbar to the next version of MRC for those who want to connect in that specific way?
Re: Disable automatic saved hosts
by bryan on Mon Jan 31, 2011 5:35 pm
Hi Everyone,
Just FYI, we're looking into adding some new functionality in the next release of the software, which will be 7.1.0.0, where you can turn off the Host Entry "Auto Save" feature. I will udpdate everyone as more information becomes available.
Best Regards,
Bryan Brinkman
Support Engineer
DameWare Development, LLC.
http://www.dameware.com
Re: Disable automatic saved hosts
by KCarney on Tue Feb 08, 2011 2:14 pm
So has it been added?
Re: Disable automatic saved hosts
by bryan on Tue Feb 08, 2011 3:17 pm
The new "Disable Auto Save" functionality was implemented in v7.1.0.0. On the MRC Remote Connect dialog (not from the main menu) first select the Edit menu, then enable the "DisableAuto Save" setting. This will instruct the software not to display the "new host" dialog when you modify the HostName/IP-Address of an existing Host Entry. Instead, a new temporary entry will be created, designated by a red circle with an x in the icon's lower right corner. If you close the MRC Remote Connect dialog, or simply Connect then Disconnect, this temporary entry will now be gone.
I hope this helps.
Bryan Brinkman
Support Engineer
DameWare Development, LLC.
http://www.dameware.com
Re: Disable automatic saved hosts
by KCarney on Tue Feb 08, 2011 4:57 pm
When "Disable Auto Save" option is enabled "reconnect" no longer functions properly, it now displays the last computer I connected to when the option was disabled. Please fix this
Re: Disable automatic saved hosts
by bryan on Tue Feb 08, 2011 5:35 pm
This is exactly how the reconnect option is designed to function, and this is the same way it worked in v6.x as well. By default only Saved Host entries are added to the Reconnect list, because we only have settings stored for the entries in your Saved Host list. There are no settings stored for any type of "temporary" entries, therefore, they are not added to the Reconnect list. If you need custom settings stored for any remote machine, then you must save it to your Saved Host List.
With that being said, there is a setting on the Local Global Options dialog called "Add only savedhost entries to Reconnect list". If you choose to disable this setting, then any machine you connect to will be added to the Reconnect list. However, since no custom settings exist for any of these non-saved machines, you may not be able to successfully reconnect.
If all of these non-saved machines use the same default credentials & settings, then you should be able to add these default credentials and settings to the Default Host Properties dialog. These Default Host settings are used when you create a new Host Entry. However, if you highlight an existing Saved Host Entry and then change the HostName or Ip-Address, then the settings from this Original Host Entry (not default) are used to create your new Temporary entry.
I hope this helps.
Bryan Brinkman
Support Engineer
DameWare Development, LLC.
http://www.dameware.com
Re: Disable automatic saved hosts
by KCarney on Wed Feb 09, 2011 2:39 pm
and this is the same way it worked in v6.x as well.
No, it didn't. It randomly picked a host that was connected to by any number of open DMRC windows, it was a little annoying at times but worked. This new version seems a lot cleaner
If you need custom settings stored for any remote machine, then you must save it to yourSaved Host List.
That makes sense.
With that being said, there is a setting on the Local Global Options dialog called "Add onlysaved host entries to Reconnect list". If you choose to disable this setting, then any machine you connect to will be added to the Reconnect list. However, since no custom settings exist for any of these non-saved machines, you may not be able to successfully reconnect.
That is exactly how it worked in 6x, I will give that a try. Thanks for explaining!
Re: Disable automatic saved hosts
by KCarney on Mon Feb 14, 2011 1:24 pm
Works great now in 7.2.0.0, thank you!
Re: Disable automatic saved hosts
by KCarney on Fri Feb 18, 2011 11:10 am
Correction, this works *sometimes*. After a week of using it disconnecting from a host and attempting to reconnect results in blanked out connection options. I have to enter the previous host manually to reconnect.
Re: Disable automatic saved hosts
by bryan on Fri Feb 18, 2011 3:02 pm
Just because you connected the first time doesn't mean you can immediately Reconnect to any machine when it's not saved in the Saved Host List. This is exactly why we did away with this feature initially for version 7.x, for all machines not saved to the Saved Host List.
When a machine is saved in the Saved Host List, we have all the settings necessary to Reconnect (UserID, Password, Port, etc...). However, when a machine is not saved to the SavedHost List, there are no settings we can use to Reconnect. Once you click on Disconnect, all those settings are now gone. We no longer have any settings for this machine. Therefore, by design, they will be blank settings exactly as you mentioned previously when you try to Reconnect, and the connection will fail.
The only way "Reconnecting" to a machine that's not explicitly saved to the Saved Host List will ever work would be if you enter the correct settings (UserID, PW, Port, etc..) under the Default Host Properties dialog (i.e. View / Default Host Properties from the main menu). Just keep in mind that these default settings would be the same settings used for all "Reconnect" attempts when a machine is not explicitly saved to the Saved Host List.
I hope this helps.
Best Regards,
Bryan Brinkman
Support Engineer
DameWare Development, LLC.
http://www.dameware.com
Re: Disable automatic saved hosts
by KCarney on Mon Feb 21, 2011 9:18 am
When a machine is saved in the Saved Host List, we have all the settings necessary to Reconnect (UserID, Password, Port, etc...). However, when a machine is not saved to theSaved Host List, there are no settings we can use to Reconnect. Once you click on Disconnect, all those settings are now gone. We no longer have any settings for this machine. Therefore, by design, they will be blank settings exactly as you mentioned previously when you try to Reconnect, and the connection will fail.
I would agree with you, however, I have set my default settings to "NT Challenge/Response" and "Use Current Logon Credentials" selected. *Sometimes* when I launch DMRC all settings are blank and "Encrypted Windows Logon" is selected with no machine name as host. So as you can see I don't need any saved settings, I don't want hosts automatically saved, and this should be working but is not.
Re: Disable automatic saved hosts
by bryan on Mon Feb 21, 2011 2:04 pm
Based upon the screen shots you sent to support, the software is working exatly as it should.
In your screen shot there is no Host Entry selected, instead, the Root folder (i.e. Saved Host List) was selected. When MRC starts up it will try to locate and highlight the last entry you connected to. However, when that entry cannot be found (i.e. it was not saved), then the root folder is selected. Therefore, by design, since a folder is currently selected and not a host entry, MRC will not go through all the work of pulling the default host properties just to populate the RC dialog. So the fact that you see Encrypted Windows Logon shown in the RC dialog while a folder is selected when you’ve selected NT Challenge/Response as default doesn’t mean there is an issue with the software.
Also, the fact that you say this only happens *sometimes* means that these other times when this does not happen, there must be an existing host entry already with this same name. So when you click on reconnect, those settings from the existing entry will be used and not default settings.
I hope this helps.
Bryan Brinkman
Support Engineer
DameWare Development, LLC.
http://www.dameware.com
Re: Disable automatic saved hosts
by TrafficTech on Fri Mar 04, 2011 11:09 am
I have a few comments to make on the Saved Host List of version 7.3.0. I currently have my settings to "Disable Auto Save" and I have disabled the "Add Only Saved Host Entries to Reconnect List". I seem to have found a little bug in the process.
1) If I enter a new temporary entry, it indeed populates in the reconnect list. I can go back and connect to another temporary address and that also goes into the reconnect list. I notice the reconnect list has only unique entries (If I reconnect to a previous entry using the Connect button and not the reconnect button. However, if I use the reconnect drop-down, the entries are no longer unique. Furthermore, when I close and reopen the application, my reconnect entries have vanished, the button is grayed out. This happens every time I use the reconnect button.
2) If I leave the Auto Save feature on, I would like to have an option to have unique entries in the Host List. The list can get long and I don't necessarily want to go through it every time, but I do not want to duplicate my entries either
3) I can understand that if I select a Saved Host entry and decide afterwards I want to connect to a temporary host instead, the Alias from the previous entry is still shown. What I don't like is that if I inadvertently left the alias there and connected, the entry listed in the reconnect drop down shows as ALIAS (HOST). I am more interested in the host and don't really want to see the alias entry (especially since I mistakenly left it in during the temporary entry previously).
David M
Systems Admin
Traffic Tech
Re: Disable automatic saved hosts
by bryan on Thu Mar 10, 2011 11:10 am
Hi David,
Thanks very much for all the info you provided. This should be now be resolved in v7.4.
Your feedback is appreciated.
Bryan Brinkman
Support Engineer
DameWare Development, LLC.
http://www.dameware.com
Please note we have released Hotfix 1 for Dameware version 12.0. This hotfix is available on your customer portal.
Hotfix 1 addresses the following issues:
Hotfix 1 requires SolarWinds DameWare Mini Remote Control version 12.0.0.509. Hotfix 1 can be applied to both 32-bit and 64-bit installations or SolarWinds DameWare Remote Support version 12.0.0.509.
You can find more details in README file included in hotfix.
Now go and download the hotfix now.
System Error: 5 Acces is Denied ??? [I PUT LOGS]
by Mrconnard on Wed Jan 30, 2008 1:13 pm
Hello everybody, i got this error today:
AUthentification failed:
System error: 5
System message: Access Denied
Please check the event log on the remote machine for possible cause
And the event gives me this:
Date:01/30/0823:55:21
ComputerName:DJ0DJ0
UserID:DjoDjo
LogonAsID:
Domain:
OSProductID:55274-642-5926024-23226
OSRegisteredOwner:Dj0Dj0
OSRegisteredOrganization:Dj0Dj0
HostNamefromPeer:dj0dj0
IPAddresse(s)fromPeer:192.168.0.17
Host:
IPAddress:(HIDDEN)
ProtocolVersion-DWRCC.EXE:6.650000-2.000000
ProtocolVersion-DWRCS.EXE:3.600000-0.600000
ProductVersion-DWRCS.EXE:3.63.1.0
AuthenticationType:NTChallenge/Response
LastErrorCode:0
LastErrorCode(WSA):0
Absolutetimeoutsetting:0minutes
Connect/Logontimeoutsetting:90000miliseconds
AccessCheck:
0 LfLes
º G
º G ^^* DWMRCSSERVER_NECH
DameWareMiniRemoteControl
SystemError:10061
Unabletoconnecttomailserver-Error:100610 ( """"3333DDDD0 ¸t (
I don't know if the last part (SystemError:10061
Unabletoconnecttomailserver-Error:100610 ( """"3333DDDD0 ¸t ()
is really part of the log concerning DWRCS because the event log was corrupted so ...
I thought it was due to the Absolute timeout setting put to 0 but i don't know..
I hope you'll be able to help me. Thanks in advance
Re: System Error: 5 Acces is Denied ??? [I PUT LOGS]
by bryan on Wed Jan 30, 2008 1:31 pm
The remote machine appears to be running a much older version of the software that we no longer support (i.e. version 3.x).
Therefore, I would suggest you first remove this older version of the Service and install your current version of the Service on the remote machine.
If you still receive the Access Denied error using the current version, then either paste those logs back here again, or send them to our support staff at support@dameware.com for review. There should also be multiple DWMRCS entries, so send the entire text from each entry.
Your feedback is appreciated.
Bryan Brinkman
Support Engineer
DameWare Development, LLC.
http://www.dameware.com
Re: System Error: 5 Acces is Denied ??? [I PUT LOGS]
by Mrconnard on Wed Jan 30, 2008 1:40 pm
But... i managed to access this remote machine yesterday and then i DIDN'T touch anything (neither settings nor anything else) and now it doesn't work.. So it's not a problem of too much old version.
Re: System Error: 5 Acces is Denied ??? [I PUT LOGS]
by bryan on Wed Jan 30, 2008 2:02 pm
According to the log you posted, this remote machine is running version 3.63 of the MRC Client Agent Service.
ProtocolVersion-DWRCS.EXE:3.600000-0.600000
ProductVersion-DWRCS.EXE:3.63.1.0
... and you will not be able to connect to version 3.x of the Client Agent using any 6.x version of the software.
Therefore, please remove the MRC Client Agent from this machine and install the current version. Then you should be able to connect.
You may also want to check the logs on this machine to see if someone else connected after you did and downgraded the Client Agent to this older version. That's the only explanation I can offer at this time.
I hope this helps.
Bryan Brinkman
Support Engineer
DameWare Development, LLC.
http://www.dameware.com
Re: System Error: 5 Acces is Denied ??? [I PUT LOGS]
by Mrconnard on Wed Jan 30, 2008 2:09 pm
In fact, i connected yesterday for the 1st time to this machine with the DWRCS CLIENT version 3.60.... so i installed the version 3.60... on the remote machine... and it worked! i didn't upgrade the remote version.. (today i tried with both versions of the client and none worked)
Re: System Error: 5 Acces is Denied ??? [I PUT LOGS]
by Mrconnard on Wed Jan 30, 2008 2:33 pm
And i forgot to say i had a "Access denied" with DNTU 6.6 !! for the remote command view and a Error for the event logs ...
So it's not linked to DWRCS in fact :s
Re: System Error: 5 Acces is Denied ??? [I PUT LOGS]
by bryan on Wed Jan 30, 2008 3:24 pm
If you in fact connected with version 6.x of the software to a 6.x Client Agent service on the remote machien, then send me the log files from that connection just as I asked you in my original response. Because without that information I cannot help you. Also send me all of the DWMRCS log entries associated with this failed login attempt, not just the connect or disconnect entry.
- What rights do you have within the O/S security on the remote machine?
- What O/S and Service Pack level is installed on both the local & remote machines? If it's XP or Vista, also distinguish the exact version of the O/S as well (i.e. XP Home, XP Pro, etc...).
- Are these machines located on the same LAN, over the WAN, accross the Internet?
- Can you access the Admin$ share on the remote machine (net use \\remotemachine\Admin$) via a CMD prompt on your local machine?
Also, just FYI, DNTU uses a completely different set of ports & protocols and wouldn't have anything to do with your behavior via MRC. Microsoft's APIs used within DNTU use what's called NT "Pass-Through" authentication. Therefore, if you receive Access Denied errors using Remote Command View or Event Log View, this means your current O/S logon credentials don't have sufficient rights within the O/S security on the remote machine. Therefore, you would have to establish an authenticated connection to this remote machine using sufficient credentials (i.e. Administrator), either within the O/S itself or by using DNTU's LogonAs feature.
Bryan Brinkman
Support Engineer
DameWare Development, LLC.
http://www.dameware.com
Re: System Error: 5 Acces is Denied ??? [I PUT LOGS]
by Mrconnard on Wed Jan 30, 2008 3:44 pm
- What rights do you have within the O/S security on the remote machine?
Administrator rights in theory..
- What O/S and Service Pack level is installed on both the local & remote machines? If it's XP or Vista, also distinguish the exact version of the O/S as well (i.e. XP Home, XP Pro, etc...).
Both XP Pro
- Are these machines located on the same LAN, over the WAN, accross the Internet?
Across the Internet
- Can you access the Admin$ share on the remote machine (net use \\remotemachine\Admin$) via a CMD prompt on your local machine?
No.. Error 1219
Computer Comments no longer appear
by Brachus on Thu Apr 30, 2009 7:00 am
We recently upgraded our domain controllers to Server 2008. However, after doing so, DameWare has stopped showing the Computer Comments for the Workstations.
If we right click, go to tools and then computer comments, the information is still there. When we hit OK, it appears next to the workstation as before, but only temporarily. If we restart the program, or even just collapse the Workstations tree, then expand again, they are lost.
Brachus
________________________________________
Re: Computer Comments no longer appear
by kfluckiger on Mon May 18, 2009 3:42 am
Hello!
Did you find a solution ? cause we got exactly the same problem yet!
Before we had a 2003 Server for secondary controller and it works and now I ugrade it to 2008 and all comment are lost!
If you go to tools computers comments it comes but only for the session when you close dameware it lose comments again!
I try to put it in Active Directory computer comments but not way to see it in Dameware
Today I update to 6.1.8.5 but still going wrong
Is the support knowing that problem ? any idea how to resolve it ?
We are very frustrating here cause a lot of computer and the name are not really comprensible so we have to lool all the time and search for...
Take a lot of time
Please remedy to that soon as possible or we will change to another software!
Thanks
Kevin
________________________________________
Re: Computer Comments no longer appear
by KarbonKopy on Tue May 19, 2009 12:01 pm
I too had the same problem when I migrated to a 2008 DC. It seems to work randomly, even with testing the AD computer names doesn't seem to make a difference. On a side note where did you get 6.8.1.5? I only see .4 on the download page.
________________________________________
Re: Computer Comments no longer appear
by kfluckiger on Wed May 20, 2009 2:22 am
Hello
Sorry for the mistake, yes you right I've the same version as you...
What I see today is if you put any computer in favorite machines IT WORKS!!!!
So now I'm sure it's coming from Dameware software!!!
Is there any dameware technician who read forum ? can you debug it for the next version cause a lot of people will migrate to W2K8 and I think it's really easy to solve for you!
thanks
Kevin
________________________________________
Re: Computer Comments no longer appear
by jfor26 on Thu Jun 04, 2009 2:36 pm
we have the same problem. I dont think they check this place regularly at all. we are looking at a different package for remote admin
http://www.pjtec.com Their Goverlan suite.
________________________________________
Re: Computer Comments no longer appear
by Marty on Thu Jun 11, 2009 3:12 pm
Hi guys,
With regards to Computer Comments and potentially having them displayed, DNTU has the ability to retrieve & display Computer Comments. However, understand that "Comments" are handled & maintained in many different ways (i.e. Local Machine, Windows Network Browser, Domain Controller, Active Directory, etc.) within the O/S itself, and even within the NT Utilities software.
DNTU's Active Directory section will always look to Active Directory to find the Computer Comments. Whereas, DNTU's Microsoft Network section, DNTU's Favorite Machines (formerly non-Browsable) section, and even the Tools / Computer Comments tool (and previous 4.x versions as well) always look to the local machine for the Computer Comments (i.e. Computer Description).
Therefore, if you want the Computer Comments to appear all the time under DNTU's Active Directory browser, you must add the Comments within Active Directory. This is why they appear temporarily, but then disappear when you close and restart, because DNTU once again looks to AD for them. This can also be done via DNTU within the Active Directory browser by right-clicking on the machine in the Tree View (left-hand pane), then selecting Properties, then make the necessary changes in the Description field (which are the AD comments).
If you wish for the Computer Comments to be displayed in parenthesis behind the Computer in the Favorite Machines (formerly non-Browsable) portion of DNTU or the Microsoft Windows Network section, then you would basically modify the Comments directly on the remote machine (right-click My Computer / Properties / Computer Name Tab). This can also be done via DNTU by selecting Tools / Computer Comments, which will actually retrieve & modify the Comments/Description on the actual remote machine.
I hope this helps.
Marty Bonvillain
Support Staff
DameWare Development, LLC.
http://www.dameware.com
________________________________________
Re: Computer Comments no longer appear
by bryan on Fri Jun 12, 2009 10:55 am
What I see today is if you put any computer in favorite machines IT WORKS!!!!
If this is the case then these Comments are actually stored directly on the remote machine itself (i.e. Computer Description), not in Microsoft's Windows Network Browser (i.e. NT Browser). DNTU's Favorite machines list and the Tools / Computer Comments feature retrieve the Comments directly from the remote machine itself, and these Comments will not be dynamically shown in Microsoft's Windows Network Browser.
The Microsoft Windows Network Browser portion of DNTU retrieves the information from Microsoft's Network Browser (i.e. Network Neighborhood, My Network Places) which is part of your O/S & network itself (i.e. the Master Browser). We simply ask your O/S on your local machine for it's Windows Network Browser information, and then we display what's returned back to us. This information is not modified in any way.
When using the Microsoft Windows Network portion of the Browser in our software, DNTU will not attempt to contact the machine directly to retrieve this information (like it does in Favorite Machines), because all the relavent information should already be in Microsoft's Browser. Whatever information is populated within Microsoft's Network Browser itself is the information that DNTU will display in this section of the software.
Microsoft has also documented known issues with NetBios Browsing in Server 2008 (see below).
NetBIOS Browsing and Windows Server 2008 x64 Server Core
http://blogs.technet.com/networking/archive/2008/12/16/netbios-browsing-and-windows-server-2008-x64-server-core.aspx
NetBIOS browsing across subnets may fail after upgrading to Windows Server 2008
http://blogs.technet.com/networking/archive/2008/07/25/netbios-browsing-across-subnets-may-fail-after-upgrading-to-windows-server-2008.aspx
Troubleshooting the Microsoft Computer Browser Service
http://support.microsoft.com/default.aspx?scid=kb;EN-US;188305
Bryan Brinkman
Support Engineer
DameWare Development, LLC.
http://www.dameware.com
________________________________________
Re: Computer Comments no longer appear
by Brachus on Mon Jun 15, 2009 8:10 am
Thanks for the information Bryan. This was more helpful than a copy and paste from the manual when we were trying to explain that the MS Network Browser comments stopped working despite all settings being correct.
________________________________________
Re: Computer Comments no longer appear
by kfluckiger on Thu Jun 25, 2009 7:52 am
Hello
Sorry you don't really understood what everybody wants
Sure now it's clear how it work's but what we want and I found the solution
It's to see directly computer comments in microsoft windows network
For make it simple directly when we open dameware, cause if you use it all time it's very slow to go each time in the AD, find the good "OU" and so on...
Now if you have the same issue as mine
First go to network neighberhood with a client in XP (not working with vista) and see if there's comment behind computer
If not do theses things
In Windows 2008 and AD environnement without other 2003 server you simply have to disable Computer Brower service in the DC
After little time every comments will be appears again
If you still have Win2003 server you can also transfer Master browser to it and it works!
Thanks to all for your help
________________________________________
Re: Computer Comments no longer appear
by Abbala on Fri Dec 11, 2009 2:13 am
Thanks for taking the time to help, I really apprciate it.
------------------------------------------------------------------
Re: Computer Comments no longer appear
by Marx7 on Wed Jul 07, 2010 10:05 am
I was still a little unclear on how to fix this issue on my network after reading through this discussion, but understood that the master browser was somehow the issue, so I started looking into how to find the master browser. I found the following page that explains very easily how to find your master browser: http://www.ifrankie.com/?p=45 It talks about using XP SP2 support tools, which I found here: http://www.microsoft.com/downloads/details.aspx?familyid=49ae8576-9bb9-4126-9761-ba8011fabf38&displaylang=en I followed the instructions from ifrankie and found that the computer that was the master browser was an XP box that had been on and sitting idle for about 2 months. I rebooted that computer, and everything started working again as a different computer became the master browser.
This is what worked for me. I hope it helps others.
-------------------------------
Debt is normal. Be weird.
Now that 11.2 is available, I would like to know:
If we can use the same command line to install new version 11.2 over version 11.1 using the following command line.
(We use SCCM)
msiexec /i DWMRC11x_64.MSI /qn APPDIR="C:\Program Files\DameWare Mini Remote Control\" reboot=reallysuppress SILENT=yes INSTALLSTANDALONE=0 CENTRALSERVERHOSTNAME=LICENCESERVER SA_EMAIL=some@email.com
We are currently testing deployment of Dameware Mini Remote Control to the client systems.
With the previous version (11.1), we were able to add a new line to the registry location [HKEY_LOCAL_MACHINE\Software\DameWare Development\Mini Remote Control Service\Settings]
"UseCurrentLogonCredentials"=dword:00000001
This would automatically select 'Windows NT Challenge/Response' and check the 'Use Current Logon Credentials'
This is not seems to be the case with the new version 11.2. When I add the link, nothing seems to happen.
Can anyone suggest solution?
Thanks.