Does anyone know the location of the latest patch for Dameware Remote Support v.10. I am looking for the patch to get me from 10.0.0.372 to 10.0.0.410
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Dameware Remote Support v.10 (10.0.0.410)
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Silent install for DRS 11.1 isn't working based on the instructions currently online anyone have a suggestion
I just upgraded my centralized server to version 11.1 and I'm trying to get all of my techs client machines upgraded but the silent install isn't working. It just hangs forever. Any idea if there are some changed arguments for version 11.1 .exe install.
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License Activation Crash
Hi, I have a problem to activate the latest version of DameWare Remote Support. When I i try to launch the executable SolarWinds.DRS.Licensor.exe or try to click the button "Enter License" inside DameWare Remote Support software I obtain the following error: "SolarWinds.MRC.Licensor has stop working" and in my computer event viewer I have these two entries:
1. Event 1026, .NET Runtime
Applicazione: SolarWinds.DRS.Licensor.exe
Versione framework: v4.0.30319
Descrizione: il processo è stato terminato a causa di un'eccezione non gestita.
Informazioni sull'eccezione: SolarWinds.Licensing.Framework.Store.LicenseStoreException
in SolarWinds.Licensing.Framework.Store.LicenseStoreDAL.ValidateStoreHash(Byte[])
in SolarWinds.Licensing.Framework.Store.LicenseStoreDAL.CreateNewStore()
in SolarWinds.Licensing.Framework.Store.LicenseStoreDAL.InitializeStore()
in SolarWinds.Licensing.Framework.Store.LicenseStoreDAL..ctor()
in SolarWinds.Licensing.Framework.Store.SingletonLicenseStoreFactory.get_StoreInstance()
in SolarWinds.Licensing.Framework.LicenseManager..ctor(SolarWinds.Licensing.Framework.Interfaces.ILicenseStore, SolarWinds.Licensing.Framework.IOnlineLicenseManager)
in SolarWinds.Licensing.Framework.LicenseManager.GetInstance()
in SolarWinds.NTUtilities.Licensor.Program.RunLicensingWindow(Boolean, System.Collections.Generic.Dictionary`2<System.String,System.String>, Boolean)
in SolarWinds.NTUtilities.Licensor.Program.Main(System.String[])
2. Event 1000, Application Error
Nome dell'applicazione che ha generato l'errore: SolarWinds.DRS.Licensor.exe, versione: 12.0.4.5007, timestamp: 0x58366005
Nome del modulo che ha generato l'errore: KERNELBASE.dll, versione: 10.0.14393.479, timestamp: 0x58256d37
Codice eccezione: 0xe0434352
Offset errore 0x000da832
ID processo che ha generato l'errore: 0x28c4
Ora di avvio dell'applicazione che ha generato l'errore: 0x01d2a2e463f502f7
Percorso dell'applicazione che ha generato l'errore: C:\Program Files (x86)\SolarWinds\DameWare Remote Support\SolarWinds.DRS.Licensor.exe
Percorso del modulo che ha generato l'errore: C:\WINDOWS\System32\KERNELBASE.dll
ID segnalazione: 245c6734-4e27-4431-9f06-11dc7ae1a826
Can you help me?
My computer is running Windows 10 64bit with all the updates installed.
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How to get an older Version of Dameware CentralServer (Admin Console)?
Hey there, just a quick question
I want to install an older Version of DameWare CentralServer, to be speciefic I need an older Version of the AdminConsole (v 12.0.3.4010) to get a connection to my Server again, as my Admin console is not functioning anymore and when I try to use 12.0.5.6002 it tells me that the versions do not match and I need to reinstall.
Is there a possibility to get the older version somewhere ? I'm planning to update the Software in the future but for now I just need the AdminConsole to get to work with the Server again.
It seems that my install file v12.0.3 is corrupt and does not work anymore.. Maybe someone can help me out.
Thank you very much for your help!
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Remote clipboard non-functional after upgrading to Windows 10 (1607)
I have been running on Windows 10 for quite a while (since last fall) and using Dameware Remote Support (11.0.0.1003). Recently I upgraded to the latest W10 version (1607). Unfortunately, this broke the remote clipboard. I have a co-worker who had the same experience. The only difference between the two was that his mini-remote worked fine, then he upgraded to the "full-version" (as we call it).
Any ideas about how to fix this? I would have thought a reinstall of the application, but with the fresh install that was broken that didn't seem like a solution. Any thoughts?
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Is there a way to install Dameware Mini Remote Control in invisible mode?
Hi there. I'm wondering if there is a way to install Dameware Mini Remote Control so that no one would be able to tell that it's installed on the computer. Thanks!
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Dameware 11.2 - Authentication
We are currently testing deployment of Dameware Mini Remote Control to the client systems.
With the previous version (11.1), we were able to add a new line to the registry location [HKEY_LOCAL_MACHINE\Software\DameWare Development\Mini Remote Control Service\Settings]
"UseCurrentLogonCredentials"=dword:00000001
This would automatically select 'Windows NT Challenge/Response' and check the 'Use Current Logon Credentials'
This is not seems to be the case with the new version 11.2. When I add the link, nothing seems to happen.
Can anyone suggest solution?
Thanks.
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Let the community know how impressed you are with DameWare Remote Support and earn a $25 Amazon gift card! Simply post your review in Spread The Word with the questions answered below:
- What was life like before using SolarWinds? (Include what you were using and why you decided it was time for a change)
- Which SolarWinds product(s) saved your bacon?
- Did you consider other options, and why did you choose SolarWinds?
- How has life been since you've rolled out SolarWinds in your environment?
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Dameware MRC V.12 - WOL & Saved Host List
Hallo,
wir setzen Dameware MRC V.12 auf jedem unserer IT-PC ein und planen eine zentrale Ablage der Client-Liste samt Mac-Adresse etc. für den Wake-on-LAN Einsatz.
Dies funktioniert soweit lokal an einem PC schon gut, jedoch bietet das WOL-Fenster nur Zugriff auf die Saved Host List eines jeweiligen Rechners.
Gibt's es eine Möglichkeit diese Einstellung zu beeinflussen/ändern?
Die Global Host List kann ich z. B. am Server befüllen, jedoch bräuchte ich diese List dann wiederum im WOL-Fenster.
Hat hierzu irgendjemand einen Tipp oder Erfahrung?
Besten Dank im Voraus.
Siegfried Fedrich
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System Error: 5 Acces is Denied ??? [I PUT LOGS]
Note: This is a topic brought over from DameWare Forums which has been closed. If you wish to engage in this discussion, just comment here.
System Error: 5 Acces is Denied ??? [I PUT LOGS]
by Mrconnard on Wed Jan 30, 2008 1:13 pm
Hello everybody, i got this error today:
AUthentification failed:
System error: 5
System message: Access Denied
Please check the event log on the remote machine for possible cause
And the event gives me this:
Date:01/30/0823:55:21
ComputerName:DJ0DJ0
UserID:DjoDjo
LogonAsID:
Domain:
OSProductID:55274-642-5926024-23226
OSRegisteredOwner:Dj0Dj0
OSRegisteredOrganization:Dj0Dj0
HostNamefromPeer:dj0dj0
IPAddresse(s)fromPeer:192.168.0.17
Host:
IPAddress:(HIDDEN)
ProtocolVersion-DWRCC.EXE:6.650000-2.000000
ProtocolVersion-DWRCS.EXE:3.600000-0.600000
ProductVersion-DWRCS.EXE:3.63.1.0
AuthenticationType:NTChallenge/Response
LastErrorCode:0
LastErrorCode(WSA):0
Absolutetimeoutsetting:0minutes
Connect/Logontimeoutsetting:90000miliseconds
AccessCheck:
0 LfLes
º G
º G ^^* DWMRCSSERVER_NECH
DameWareMiniRemoteControl
SystemError:10061
Unabletoconnecttomailserver-Error:100610 ( """"3333DDDD0 ¸t (
I don't know if the last part (SystemError:10061
Unabletoconnecttomailserver-Error:100610 ( """"3333DDDD0 ¸t ()
is really part of the log concerning DWRCS because the event log was corrupted so ...
I thought it was due to the Absolute timeout setting put to 0 but i don't know..
I hope you'll be able to help me. Thanks in advance
Re: System Error: 5 Acces is Denied ??? [I PUT LOGS]
by bryan on Wed Jan 30, 2008 1:31 pm
The remote machine appears to be running a much older version of the software that we no longer support (i.e. version 3.x).
Therefore, I would suggest you first remove this older version of the Service and install your current version of the Service on the remote machine.
If you still receive the Access Denied error using the current version, then either paste those logs back here again, or send them to our support staff at support@dameware.com for review. There should also be multiple DWMRCS entries, so send the entire text from each entry.
Your feedback is appreciated.
Bryan Brinkman
Support Engineer
DameWare Development, LLC.
http://www.dameware.com
Re: System Error: 5 Acces is Denied ??? [I PUT LOGS]
by Mrconnard on Wed Jan 30, 2008 1:40 pm
But... i managed to access this remote machine yesterday and then i DIDN'T touch anything (neither settings nor anything else) and now it doesn't work.. So it's not a problem of too much old version.
Re: System Error: 5 Acces is Denied ??? [I PUT LOGS]
by bryan on Wed Jan 30, 2008 2:02 pm
According to the log you posted, this remote machine is running version 3.63 of the MRC Client Agent Service.
ProtocolVersion-DWRCS.EXE:3.600000-0.600000
ProductVersion-DWRCS.EXE:3.63.1.0
... and you will not be able to connect to version 3.x of the Client Agent using any 6.x version of the software.
Therefore, please remove the MRC Client Agent from this machine and install the current version. Then you should be able to connect.
You may also want to check the logs on this machine to see if someone else connected after you did and downgraded the Client Agent to this older version. That's the only explanation I can offer at this time.
I hope this helps.
Bryan Brinkman
Support Engineer
DameWare Development, LLC.
http://www.dameware.com
Re: System Error: 5 Acces is Denied ??? [I PUT LOGS]
by Mrconnard on Wed Jan 30, 2008 2:09 pm
In fact, i connected yesterday for the 1st time to this machine with the DWRCS CLIENT version 3.60.... so i installed the version 3.60... on the remote machine... and it worked! i didn't upgrade the remote version.. (today i tried with both versions of the client and none worked)
Re: System Error: 5 Acces is Denied ??? [I PUT LOGS]
by Mrconnard on Wed Jan 30, 2008 2:33 pm
And i forgot to say i had a "Access denied" with DNTU 6.6 !! for the remote command view and a Error for the event logs ...
So it's not linked to DWRCS in fact :s
Re: System Error: 5 Acces is Denied ??? [I PUT LOGS]
by bryan on Wed Jan 30, 2008 3:24 pm
If you in fact connected with version 6.x of the software to a 6.x Client Agent service on the remote machien, then send me the log files from that connection just as I asked you in my original response. Because without that information I cannot help you. Also send me all of the DWMRCS log entries associated with this failed login attempt, not just the connect or disconnect entry.
- What rights do you have within the O/S security on the remote machine?
- What O/S and Service Pack level is installed on both the local & remote machines? If it's XP or Vista, also distinguish the exact version of the O/S as well (i.e. XP Home, XP Pro, etc...).
- Are these machines located on the same LAN, over the WAN, accross the Internet?
- Can you access the Admin$ share on the remote machine (net use \\remotemachine\Admin$) via a CMD prompt on your local machine?
Also, just FYI, DNTU uses a completely different set of ports & protocols and wouldn't have anything to do with your behavior via MRC. Microsoft's APIs used within DNTU use what's called NT "Pass-Through" authentication. Therefore, if you receive Access Denied errors using Remote Command View or Event Log View, this means your current O/S logon credentials don't have sufficient rights within the O/S security on the remote machine. Therefore, you would have to establish an authenticated connection to this remote machine using sufficient credentials (i.e. Administrator), either within the O/S itself or by using DNTU's LogonAs feature.
Bryan Brinkman
Support Engineer
DameWare Development, LLC.
http://www.dameware.com
Re: System Error: 5 Acces is Denied ??? [I PUT LOGS]
by Mrconnard on Wed Jan 30, 2008 3:44 pm
- What rights do you have within the O/S security on the remote machine?
Administrator rights in theory..
- What O/S and Service Pack level is installed on both the local & remote machines? If it's XP or Vista, also distinguish the exact version of the O/S as well (i.e. XP Home, XP Pro, etc...).
Both XP Pro
- Are these machines located on the same LAN, over the WAN, accross the Internet?
Across the Internet
- Can you access the Admin$ share on the remote machine (net use \\remotemachine\Admin$) via a CMD prompt on your local machine?
No.. Error 1219
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Logged in Users to the machine
Hello everybody,
we are running the actual version of DameWare 11.1.0.170 for our Administrators to have some smooth remote support ability.
There is only one problem/missed function, we want to have.
We want to see which user is logged into a machine, when we are checking our "Active Computer list" in DameWare.
Also I know this can be done via the Active Directory (add to the description field on the computer), but then we have some double maintenance.
Is there any functionality on DameWare to check which user is logged into. For example is DameWare able to readout the "User and Groups" of Windows or the registry to check whether which user has logged in today?
Thanks for any answer.
Hopefully you can help me.
Best Regards,
Philipp
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DameWare Centralized Server
So we have Dameware Remote Support with the Centralized server and the mobile gateway. I installed it on a server along with the proxy. Its a simple setup. This might be a dumb question. So i already have Dameware Remote Support 12.0 installed on my workstation. How do i remotely support users over the internet once i have the centralized server setup? Will i need to install the centralized server on my workstation so i can login in to my server side of dameware and access my clients through the internet proxy? Not quite sure how to be able to support users over the internet from my workstation without having to logon to the server itself?
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is Dameware Support still here?
hello,
I love Dameware, have been using it for years, even before SolarWinds bought it. It seems though, looking at these forums, that DameWare seems to be "dead" most of the questions in this forum are old and even more of them do not even have answers. am I in the right place when looking for support or is this product dead and no longer supported?
thanks
Mike
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looking for a replacement to other software
Hello, I have been tasked with finding an alternative to our current and getting very overpriced remote software. what I need to know is it possible to set it up so that I have 5 users that will be allowed to connect only to a specific group of pc's just for them. for example, user 1 has access to everything, user 2 has access to approximately 90% of the systems and user 3 only has access to only 10 systems. the other 2 users are unknown amount of pc's. Is this possible?
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TLS version compatibility
Can ensuring the application utilizes TLS 1.2 be made a priority? The TLS 1.0/1.1 vulnerabilities have been out there for sometime now.
TLS version compatibility - SolarWinds Worldwide, LLC. Help and Support
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Is there a way to install Dameware Mini Remote Control in invisible mode?
Hi there. I'm wondering if there is a way to install Dameware Mini Remote Control so that no one would be able to tell that it's installed on the computer. Thanks!
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DameWare console parameters
Hi everybody!
I have some troubles with passing parameters to DameWare thru comand line. I need to pass -c: -h: -m:127.0.0.1 -u:"admin cto" -p:1 using spaces in uiserid parameter. And DaweWare refuses me to do it, sayin its wrong syntax. Can i someway pass userid parameter with spaces in it?
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System error: 2184 when checking user logon/logoff informaiton
When I try to use the "display user logon/logoff information" I receive an error: "Failed to Get User Information. System Error:2814 System Message: The service has not been started:" 
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An unhandled win32 exception occurred in DNTU.exe
Platform: HP ProBook 4420s, Windows 7(x64) pro SP1, DRS v10.0 installed
Use-Case: In the DRS opening window, select Tools, Search, enter text string, click "Search"
Failure: An unhandled win32 exception occurred in DNTU.exe
Event is repeatable.
------------------
Application Event Log Properties:
-----------------
Log Name: Application
Source: Application Error
Date: 3/19/2014 10:00:15 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: IT-PROBOOK1.dcgc.net
Description:
Faulting application name: DNTU.exe, version: 10.0.0.372, time stamp: 0x51796d95
Faulting module name: DNTU.exe, version: 10.0.0.372, time stamp: 0x51796d95
Exception code: 0xc0000409
Fault offset: 0x00148ce9
Faulting process id: 0x2748
Faulting application start time: 0x01cf4394a6a9415a
Faulting application path: C:\Program Files (x86)\SolarWinds\DameWare Remote Support 10.0\DNTU.exe
Faulting module path: C:\Program Files (x86)\SolarWinds\DameWare Remote Support 10.0\DNTU.exe
Report Id: f0a5e089-af87-11e3-b55a-3c4a9252f274
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Logged in Users to the machine
Hello everybody,
we are running the actual version of DameWare 11.1.0.170 for our Administrators to have some smooth remote support ability.
There is only one problem/missed function, we want to have.
We want to see which user is logged into a machine, when we are checking our "Active Computer list" in DameWare.
Also I know this can be done via the Active Directory (add to the description field on the computer), but then we have some double maintenance.
Is there any functionality on DameWare to check which user is logged into. For example is DameWare able to readout the "User and Groups" of Windows or the registry to check whether which user has logged in today?
Thanks for any answer.
Hopefully you can help me.
Best Regards,
Philipp
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