Note: This is a topic brought over from DameWare Forums which has been closed. If you wish to engage in this discussion, just comment here.

one more time about user notify dialog
by MasTiCorE on Mon Nov 19, 2007 3:14 am

i knew FAQ, search do not give me answers.

i want to connect to users without confirmation notify dialog.
i've entered key into dmware nt utilities, also, as it in FAQ, i tryed ro re-activate dameware mini remote control. Also ths not helped.
before install i've editied configuration file, set no notify dialog, and installed service with this configuration.
Not helped. Why?

PS: sorry for my bad english, no practice..

Re: one more time about user notify dialog

by bryan on Mon Nov 19, 2007 4:33 am

Is this a "Permission" dialog that the user must click on "Accept" to allow you to connect? Do you see the text "Waiting for CLient to Accept the Connection" dispalyed within your Status bar at the bottom of your MRC window?

Or is this the Notify dialog that is displayed in the lower right-hand corner of the screen after you have already connected? Do you see the text "Evaluation" displayed within this Notifywindow?

Your feedback is appreciated.

Bryan Brinkman
Support Engineer
DameWare Development, LLC.
http://www.dameware.com

Re: one more time about user notify dialog
by MasTiCorE on Mon Nov 19, 2007 7:58 am

Bryan wrote:Is this a "Permission" dialog that the user must click on "Accept" to allow you to connect? Do you see the text "Waiting for CLient to Accept the Connection" dispalyed within your Status bar at the bottom of your MRC window?

yes. I want to hide it.
user do not see icon of dmware in tray, no menu
but "Permission" dialog is showing every time that i want to connect.
user can click on "Decline". But i want, that user do not know about connected people to his computer.

Bryan wrote:Or is this the Notify dialog that is displayed in the lower right-hand corner of the screen after you have already connected? Do you see the text "Evaluation" displayed within this Notifywindow?

nope, no evaluation enyware.

Re: one more time about user notify dialog
by bryan on Tue Nov 20, 2007 11:19 am

So this is actually the Permission Required dialog, not the Notify dialog.

The need for Permission (Accept/Decline) when connecting to a remote machine using the MRC software is primarily based upon what right you have within the O/S security on that remote machine. However, the current Desktop State on the remote machine, and also some settings within the software itself are also factors in this equation as well.

Therefore, the very first thing you need to examine is what rights your credentials have within the O/S security on this remote machine, Administrator or non-Administrator, and by non-Administrator this refers to everyone that is not a member of the Administrators group on that machine either directly or indirectly via some other group membership.

There is also a "Permission Required" setting within the MRC Client Agent Service on the remote machine as well. Here is some additional information with regard to Permission that will hopefully help you out:

Administrators:

Administrators by default do not require permission in order to connect to any remote machine, unless you enable the “Permission Required” setting within the MRC Client Agent Service (at the top of the Additional Settings Tab). Then any Administrator would also require permission to connect. However, this does not apply when the remote machine is currently at the Logon Desktop or Lock screen. There is no way to prevent any Administrator from connecting to a remote machine when it is currently at this Desktop state.

Non-Admins:

Non-Admins cannot connect to any remote machine without requiring explicit permission from the Desktop user, regardless if the “Permission Required” setting was enabled or not. This is built into the software. The only time a non-Admin could possibly connect without requiring permission would be if the remote machine was currently at the Logon Desktop or Lock Screen. Then access would be Allowed or Denied based upon the “Disconnect if at Logon Desktop” setting (at the bottom of the Access Tab).

There are also several settings within the Client Agent that pertain to non-Administrator accounts that affect permission. If you look at the bottom of the Access Tab within the Client Agent Service, you will see three settings. "Permission Required for these Account Types", "Disconnect if at Logon Desktop", and "View only for these account types", and each of these settings only pertain to non-Administrators (not Administrators).

Another thing to keep in mind is that when you connect to a remote machine, it will be in one of two states:
1. Machine is sitting at the "Logon Desktop" or "Lock" Screen. Hence a user is not present on the remote machine.
2. Machine is not at the Logon Desktop or Lock screen, hence a user is currently logged into the desktop.

Scenario 1:
A non-Administrator tries to connect and the remote machine is currently at the Logon Desktop or Lock Screen. The non-Administrator will only be allowed to connect if the "Disconnect if at Logon Desktop" feature has been disabled (it is enabled by default). If it's enabled, their connection request will be denied with a dialog box stating: "The remote machine is currently at the Logon Desktop. Your credentials do not allow you to access the remote machine at the current desktop state". (just as you were presented with below)

Scenario 2:
A non-Administrator tries to connect and the remote machine is NOT currently at the Logon Desktop or Lock Screen (hence user is logged in). Then you must look at the "Permission Required for these account types" field.

A. If "Permission Required for these Account Types" is enabled, then whoever is currently logged into the desktop of the remote machine will be presented with a Permission Required dialog box asking to Accept or Decline this non-Administrator's connection request. If they press the Accept button, then the non-Administrator will be allowed to connect. If they press the Decline button, or if the dialog times out with no response, then the non-Administrator will not be allowed to connect.

B. If "Permission Required for these Account Types" is NOT enabled, then the non-Administrator's connection will be immediately denied with a dialog box stating: "The Remote machine is not currently at the Logon Desktop. Your credentials do not allow you to access the remote machine at the current desktop state".

I hope this helps.

Bryan Brinkman
Support Engineer
DameWare Development, LLC.
http://www.dameware.com

Re: one more time about user notify dialog
by MasTiCorE on Mon Jan 14, 2008 8:21 am

thanks for your answer! It's helped to understand. 

Re: one more time about user notify dialog
by bryan on Wed Jan 30, 2008 4:10 pm

You are absolutely welcome.
It was my pleasure helping you out.

Best Regards,
Bryan Brinkman
Support Engineer
DameWare Development, LLC.
http://www.dameware.com

Re: one more time about user notify dialog
by lufoxe on Wed Apr 23, 2008 11:48 am

Hi Guys, I am having the same issue, I am a local administrator on the machine, however I am still getting the dailog box   is there anyway to force that off? remotely. I have tried remove and installing the service, also the DWRCs.ini file with the setting unchecked. any help?

Re: one more time about user notify dialog
by bryan on Wed Apr 23, 2008 1:23 pm

Hello lufoxe,

Admin vs. non-Admin rights are not a factor for determining if the "Notify on connection" dialogis displayed when you connect. So are you speaking about the "Notify on connection" dialog that is displayed in the lower right-hand corner of the remote machine when you connect? Or are you speaking about the Permission Dialog, which requires the desktop user on the remote machine to physically press the Accept or Deny button for your MRC connection? If it's the Permissiondialog, then please see my previous post in this thread to resolve this behavior.

With regard to the Notify dialog, the first thing you must look at is if your local copy of the Mini Remote Control program is currently registered, or if its running in Evaluation Mode (Help /About DameWare MRC). Because if it's running in Evaluation Mode, then the notify dialog will always be displayed on the remote machine when you connect, no matter what settings are currently in the DWRCS.INI file. You will also see the text "Evaluation" displayed within the notifydialog as well.

The only other factor would be the actual configuration settings for the Client Agent Service itself, which are located on each individual remote machine. These configuration settings will either be stored in the Registry, or in the DWRCS.INI file, depending on how you configured the Service. During startup, the Service will first look to the "Use Registry for all Settings" key. If this is set to 1 (one), then all the additional settings will be retrieved from the Registry and the DWRCS.INI file will be ignored. If this key does not exist, or is set to 0 (zero), then the settings will be read from the DWRCS.INI configuration file instead.

[HKEY_LOCAL_MACHINE\SOFTWARE\DameWare Development\DWRCS\Settings]
"Use Registry for all Settings"=dword:00000001 or dword:00000000

However, are you looking at the DWRCS.INI file on your local machine, or in the System32 folder on the remote machine? Because the one on your local machine (in your DameWare Installation folder) is only pushed out the remote machine during Service installation, and then only if you also enable the "Copy configuration file DWRCS.INI" setting during the install. It is not copied to the remote machine each time you connect.

During the installation of the Service, click on the Install Options button then enable the "Copy configuration file DWRCS.INI" setting. Now click on the Edit button to modify the DWRCS.INI configuration file on your local machine. On the Properties dialog, select the "Notify Dialog" Tab and disable the "Notify on Connection" setting. Now click on OK twice to return back to the Service Installation dialog. Click on OK to complete the install of the Service, including your new DWRCS.INI configuration file.

I hope this helps.

Bryan Brinkman
Support Engineer
DameWare Development, LLC.
http://www.dameware.com

Re: one more time about user notify dialog
by lufoxe on Thu May 01, 2008 5:52 pm

Thank you,
That has been a great help. I was reffering to the prompt not the eval version dialog.
Thank you very much

Re: one more time about user notify dialog
by bryan on Fri May 16, 2008 11:51 am

Hi lufoxe,

You are most welcome.
I'm glad we could help.

Best Regards,
Bryan Brinkman
Support Engineer
DameWare Development, LLC.
http://www.dameware.com

I took over configuring Dameware 11 and configuring the Internet Proxy (and later the Mobile Gateway) from another admin. He had installed the components on a server which was already running IIS. I can't tell whether it installed web components within IIS or is using another web service. So that would be my first question. How do I confirm whether it is using the default website within IIS? I had setup a second IP on the server to be used only by Dameware so there would be no conflict on ports 80/443 with any previous services using IIS on the server. Now I need to make sure Dameware is only using that IP (I believe I've accomplished that in the settings), and I need to generate a CSR so I can get and install an SSL certificate for Dameware.

Thanks in advance for any help!

When our IT remotes to our Windows PCs they leave behind the DameWare Development Mirror Driver. This driver causes problems with at least one software application, and so it needs to be removed after the remote IT session is ended. How can this be automated?

We've updated the DameWare - Updated June 16, 2016 support page.  This serves as a one-stop shop for all your DameWare documentation, how-to's, troubleshooting, and more.  You can add the page to your "links" or bookmark the page so you'll always have it handy.

Hope this helps, as always!

Danielle!

We are still using the DameWare RS 9.0V where I work and I had to reload DameWare on to my system the other day.  When I loaded DMRS onto my system I received a "SolarWinds.MRC.Licensor has stoppped working" error.   When I click on the "Close the program", the entire program closes.  What is the fix for this error?

Thank you

Tawna

We use Dameware all throughout the Air Force and we will be going to mandated PIV's where we have to use our CAC cards with our administrative accounts, which will prevent us from using Dameware. Is there a work around for this, or will there be a solution for this issue? If there isn't, we will no longer be able to use Dameware and the Air Force will not purchase any more licenses.

Please note we have released Hotfix 1 for Dameware version 12.0. This hotfix is available on your customer portal.

Hotfix 1 addresses the following issues:

• ZDI-CAN-3125 vulnerability (Thanks to Andrea Micalizzi aka rgod, working with HP's Zero Day Initiative, for identifying this issue.)
• Upgrading MRC agents on remote machine failed.
• MRC was not able to connect to remote machine using "MRC Ping" feature.
• DRS Service installation failed in DRS.
• Event log does not show content in DRS.

Hotfix 1 requires SolarWinds DameWare Mini Remote Control version 12.0.0.509. Hotfix 1 can be applied to both 32-bit and 64-bit installations or SolarWinds DameWare Remote Support version 12.0.0.509.

You can find more details in README file included in hotfix.

Now go and download the hotfix now.

When I try to upgrade DameWare 8.0 to 12.0 (or 11.1), I get this popup error:

The Application Event logs show:

Product: DameWare Remote Support -- Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor.  Action PhoneHome_DIR, location: C:\Users\myacct\AppData\Local\Temp\, command: "C:\Users\myacct\AppData\Local\Temp\PhoneHome\SWregInst.exe"

So I tried running SWregInst.exe while having the popup error, and I get another popup error saying:

The application was unable to start corredtly (0xc0000022). Click OK to close the application.

Any idea why the install is failing?

Hi,

I have a problem with DameWare Remote Support v9, I am unable to connect using the DameWare Mini Remote Control when the "Permission Required" setting is enabled on the "Additional Settings" tab within the settings of the MRC Client Agent Service on the remote machine. When enabled, this option should prompt the currently logged on user to grant or deny permission for every connection attempt.

Unfortunately when I try to connect from my local machine to remote machine instantly I get an error:

"DameWare Mini Remote Control

Your logon request was declined.

Disconnecting...

Request for permission to remote control encountered an error.

- Failed to send from socket (5). [10047]"

In Windows event log is an error:

'Error: Failed to acquire logon permission.

User Disconnected."

The currently logged on user on the remote computer don't even have a chance to accept or decline my connection (there is no pop up window asking for permission).

When I disable "Permission Required" setting on the remote machine I can establish the connection  from my local machine without any problem but also without asking for permission the currently logged user.

Both computers runs Windows XP Pro 32-bit version.

From the security reason in my computer environment  "Permission required" setting must be enabled on remote machines, but currently it doesn't work.

I would really appreciate some help and advice.

Note: This is a topic brought over from DameWare Forums which has been closed. If you wish to engage in this discussion, just comment here.

System Error: 5 Acces is Denied ??? [I PUT LOGS]
by Mrconnard on Wed Jan 30, 2008 1:13 pm

Hello everybody, i got this error today:

AUthentification failed:
System error: 5
System message: Access Denied
Please check the event log on the remote machine for possible cause

And the event gives me this:

Date:01/30/0823:55:21
ComputerName:DJ0DJ0
UserID:DjoDjo
LogonAsID:
Domain:
OSProductID:55274-642-5926024-23226
OSRegisteredOwner:Dj0Dj0
OSRegisteredOrganization:Dj0Dj0
HostNamefromPeer:dj0dj0
IPAddresse(s)fromPeer:192.168.0.17
Host:
IPAddress:(HIDDEN)
ProtocolVersion-DWRCC.EXE:6.650000-2.000000
ProtocolVersion-DWRCS.EXE:3.600000-0.600000
ProductVersion-DWRCS.EXE:3.63.1.0
AuthenticationType:NTChallenge/Response
LastErrorCode:0
LastErrorCode(WSA):0
Absolutetimeoutsetting:0minutes
Connect/Logontimeoutsetting:90000miliseconds
AccessCheck:
  0 LfLes
º G
º G  ^^* DWMRCSSERVER_NECH
DameWareMiniRemoteControl
SystemError:10061
Unabletoconnecttomailserver-Error:100610 (    """"3333DDDD0 ¸t (

I don't know if the last part (SystemError:10061
Unabletoconnecttomailserver-Error:100610 (    """"3333DDDD0 ¸t ()
is really part of the log concerning DWRCS because the event log was corrupted so ...

I thought it was due to the Absolute timeout setting put to 0 but i don't know..

I hope you'll be able to help me. Thanks in advance

Re: System Error: 5 Acces is Denied ??? [I PUT LOGS]
by bryan on Wed Jan 30, 2008 1:31 pm

The remote machine appears to be running a much older version of the software that we no longer support (i.e. version 3.x).

Therefore, I would suggest you first remove this older version of the Service and install your current version of the Service on the remote machine.

If you still receive the Access Denied error using the current version, then either paste those logs back here again, or send them to our support staff at support@dameware.com for review. There should also be multiple DWMRCS entries, so send the entire text from each entry.

Your feedback is appreciated.

Bryan Brinkman
Support Engineer
DameWare Development, LLC.
http://www.dameware.com

Re: System Error: 5 Acces is Denied ??? [I PUT LOGS]
by Mrconnard on Wed Jan 30, 2008 1:40 pm

But... i managed to access this remote machine yesterday and then i DIDN'T touch anything (neither settings nor anything else) and now it doesn't work.. So it's not a problem of too much old version.

Re: System Error: 5 Acces is Denied ??? [I PUT LOGS]
by bryan on Wed Jan 30, 2008 2:02 pm

According to the log you posted, this remote machine is running version 3.63 of the MRC Client Agent Service.

ProtocolVersion-DWRCS.EXE:3.600000-0.600000
ProductVersion-DWRCS.EXE:3.63.1.0

... and you will not be able to connect to version 3.x of the Client Agent using any 6.x version of the software.

Therefore, please remove the MRC Client Agent from this machine and install the current version. Then you should be able to connect.

You may also want to check the logs on this machine to see if someone else connected after you did and downgraded the Client Agent to this older version. That's the only explanation I can offer at this time.

I hope this helps.

Bryan Brinkman
Support Engineer
DameWare Development, LLC.
http://www.dameware.com

Re: System Error: 5 Acces is Denied ??? [I PUT LOGS]
by Mrconnard on Wed Jan 30, 2008 2:09 pm

In fact, i connected yesterday for the 1st time to this machine with the DWRCS CLIENT version 3.60.... so i installed the version 3.60... on the remote machine... and it worked! i didn't upgrade the remote version.. (today i tried with both versions of the client and none worked)

Re: System Error: 5 Acces is Denied ??? [I PUT LOGS]
by Mrconnard on Wed Jan 30, 2008 2:33 pm

And i forgot to say i had a "Access denied" with DNTU 6.6 !! for the remote command view and a Error for the event logs ...
So it's not linked to DWRCS in fact :s

Re: System Error: 5 Acces is Denied ??? [I PUT LOGS]
by bryan on Wed Jan 30, 2008 3:24 pm

If you in fact connected with version 6.x of the software to a 6.x Client Agent service on the remote machien, then send me the log files from that connection just as I asked you in my original response. Because without that information I cannot help you. Also send me all of the DWMRCS log entries associated with this failed login attempt, not just the connect or disconnect entry.

- What rights do you have within the O/S security on the remote machine?
- What O/S and Service Pack level is installed on both the local & remote machines? If it's XP or Vista, also distinguish the exact version of the O/S as well (i.e. XP Home, XP Pro, etc...).
- Are these machines located on the same LAN, over the WAN, accross the Internet?
- Can you access the Admin$ share on the remote machine (net use \\remotemachine\Admin$) via a CMD prompt on your local machine?

Also, just FYI, DNTU uses a completely different set of ports & protocols and wouldn't have anything to do with your behavior via MRC. Microsoft's APIs used within DNTU use what's called NT "Pass-Through" authentication. Therefore, if you receive Access Denied errors using Remote Command View or Event Log View, this means your current O/S logon credentials don't have sufficient rights within the O/S security on the remote machine. Therefore, you would have to establish an authenticated connection to this remote machine using sufficient credentials (i.e. Administrator), either within the O/S itself or by using DNTU's LogonAs feature.

Bryan Brinkman
Support Engineer
DameWare Development, LLC.
http://www.dameware.com

Re: System Error: 5 Acces is Denied ??? [I PUT LOGS]
by Mrconnard on Wed Jan 30, 2008 3:44 pm

- What rights do you have within the O/S security on the remote machine?
Administrator rights in theory..
- What O/S and Service Pack level is installed on both the local & remote machines? If it's XP or Vista, also distinguish the exact version of the O/S as well (i.e. XP Home, XP Pro, etc...).
Both XP Pro
- Are these machines located on the same LAN, over the WAN, accross the Internet?
Across the Internet
- Can you access the Admin$ share on the remote machine (net use \\remotemachine\Admin$) via a CMD prompt on your local machine?
No.. Error 1219

Hi all,

I am having issues authenticating to a client machine. I am using Dameware Mini Remote Control version 7.5.9.1. I have attached a picture so you can see the exact error I am receiving. I can log onto the remote machine via the Windows NT Challenge/ Response option. It won't seem to authenticate the smart card for whatever reason. I have checked for the DWRCSS.dll in %systemroot%\DWRCS on the local and remote machines. It is in both locations. Any help on this issue would be greatly appreciated.

Hello all,

I was wondering if there is anyway to set up disk space alerts using Dameware. I know that LEM can do it, but that is dependent on reading the event log and I want to set up alerts for 20% left free (which is no where near the default threshold)
Any thoughts or help would be appreciated.

Thanks!

Hello everybody,

we are running the actual version of DameWare 11.1.0.170 for our Administrators to have some smooth remote support ability.

There is only one problem/missed function, we want to have.

We want to see which user is logged into a machine, when we are checking our "Active Computer list" in DameWare.

Also I know this can be done via the Active Directory (add to the description field on the computer), but then we have some double maintenance.

Is there any functionality on DameWare to check which user is logged into. For example is DameWare able to readout the "User and Groups" of Windows or the registry to check whether which user has logged in today?

Thanks for any answer.

Hopefully you can help me.

Best Regards,

Philipp

Hello DameWare users!

Here is a brief guide to shows how to gather information from computers in your network or domain using the DameWare Exporter tool included with DameWare Remote Support.

Objectives:

1- Get "Installed Software" data from computers in my network to create a report.

2- Get the information in a CSV file format so it can be easily imported into an Excel spreadsheet

3- Get the information from several computers in a single file

First, you have to launch the tool. You can find it in the same location as the main DameWare Remote Support application (Start > Programs > SolarWinds > DameWare Remote Support 9.0 > DameWare Exporter). You can recognize it easily by the colors in the icon (blue/yellow) :

In the Exporter tool you must change the settings so the files created have the CSV format instead of XML (which is used by default). In this example we want to get "Standard" information (which basically means we are pulling data from the machine instead of Active Directory) so that's the tab we need to modify:

NOTE: The "Single File" option here indicates that a single file will be made per-machine including all properties selected. It DOES NOT mean a single file will include each computer.

Once the output file type is set, do the following:

1- Under "Task List" uncheck everything except for Standard Properties - Software.

2- Click the "Add Machines" button to include the computers you want to survey.

3- Make sure all the systems in the "Computer List" are checked

4 - Click on "Start Exporting"

After this you will end up with a .csv file for each computer you surveyed. Unfortunately, DameWare Exporter doesn't feature an option to generate a single file for all the computers. However,  CSV files are easily merged using the Windows copy command. Place all the files in the same folder and run the following command in the Command Prompt:

copy *.csv allcomputers.csv

This line will create a new file, "allcomputers.csv" (you may use the name of your choice) that will be a merging of all .csv files found in that folder.

Install Damweware 12 and need very specific firewall configurations that are described vaguely in the documentation.

If a technician is on network 10.0.0.0/16 ( default internet connection 10.0.0.1/16) connecting thru/to a FIREWALL Central server 192.168.1.x/24 and Proxy 192.168.1.x/24 to a firewall/DMZ/NAT to internet to Home router and one of 3 remote machines with agent does the technician connection path stay in the Central server path to connect and hand-off to the technician internet path? Which path will it take? Path 1 or Path 2 and are my defined ports all that are needed to be opened?

Last year when we renewed our licenses we upgraded from ver 9 to version 11.  I put together a Centralized server which everyone now logs into to use DameWare.  However, when I tried to enter the keys into the License Activation program it wouldn't accept them and I had to open a service request to get it resolved so we could use DameWare.  Earlier this year I expanded my license count, and again, when I tried to update using the License Activation program it wouldn't accept the keys so I had to open another service request.

I just upgraded to the new Version 11.2 and renewed my licensing again for another year.  However, it is not reflecting in either the Server Admin Console or the Activation program.  Both still show the license is only valid through the middle of next week and the Admin Console comes up w/ warnings that there is only 7 days left.  When I click the "I Already Paid" button in the warning it just opens the web page for me to sign into.  I found the License Manager out there and downloaded it.  I ran the sync on that and it comes back fine, shows that I'm good through next year.  Still not updating in the Admin console.  I can enter the keys from my info on the customer portal in the Activation program and at least it shows that it takes them - used to always fail.  However, the dates are still showing that my licensing is about to expire.

What am I missing?!!  Why isn't it updating the date info for me so I'm not seeing the errors in the Admin console any longer?!

Why is DameWare Central Server v12 Admin Console using TLS 1.0? Is there a way to change it to only use TLS 1.2?

I'm working with central server Dameware 11.1 and trying to get it to work with smart card connectivity in windows 10. It keeps kicking out an error "SmartCard Driver was installed but requires a system reboot (5.5.105.2)." They remote system was restarted in an effort to troubleshoot, however, the event logs do not show  anything else other than

System Message: The operation completed successfully.

(srv 64 bit) 

Has anyone seen this yet?

hello

i have problem with internet session, on server side is everything green

web server is working

https://IP/archi/dwnl/advancedDownload.html?dl=KC1FVK28 i have access to this site

on client side, what link i put in?

We are using dameware. We are facing issue in connection like we are providing our details but no message coming neither any success message nor any error message.
so not getting if any connection has been made or not as shown in attached screenshot