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SFT not working

May 29, 2013, 6:16 am
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Note: This is a topic brought over from DameWare Forums which has been closed. If you wish to engage in this discussion, just comment here.


SFT not working
by fabvit on Tue May 17, 2011 3:47 am


SFT not working:

1. I've installed DWMRC v7.5.6.0 on my local windows 7 pro 64 machine.

2. I've installed DWMRCS Agent v7.5.6.0 on the remote pc of one of my customers windows XP Pro 32 bit SP3. Please note that after Installing the Agent I've rebooted the pc. I've installed the Agent after having logged in as Administrator.

If I try to upload from my pc, right clicking on a file on my desktop I can see in the context menu:

DameWare MRCC -> Copy to Remote Host: HOST_NAME

but pressing it does blink and does not upload the file.

On the remote pc things are worse: the DameWare MRCC context menu's menuitem is completely missing.

Please note that on the remote machine I have enabled SFT in the tryicon settings.

This is specific to this connection: I can upload/download files and folders when connected with other customers.

Any idea?

 

Thank you
fabvit
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Re: SFT not working
by DawgBone on Tue May 17, 2011 10:08 am


Does the file get copied when you drag and drop it into the application? (local >remote)
Does the file get copied if you use the SFT Drop window? (hold down shift+blue folder)(remote>local)

This would determine if it is the SFT feature failing or the right click context that's failing.


DawgBone
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Re: SFT not working
by fabvit on Wed May 18, 2011 2:51 am


> Does the file get copied when you drag and drop it into the application? (local >remote)

No, the file is not get copied when I drag drag and drop it into the application (local >remote)

> Does the file get copied if you use the SFT Drop window? (hold down shift+blue folder)(remote>local)

No, the file is not get copied if I use the SFT Drop window (hold down shift+blue folder)(remote>local) and an notification dialog appears:

The MRC Client Agent are not ready for file transfer

Some idea on how to solve this issue: SFT is foundamental to my day to day support activity.

Thanks, fv

--
fabio vitale
fabvit
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Re: SFT not working
by bryan on Thu May 19, 2011 11:19 am


If there are errors with SFT (or any other feature) there should be 1 or more dwmrcs entries in the Application Event log on the remote machine. Please copy and paste the full text of each of those entries and send this information to our support team at Support@dameware.com so we can review it. Please also send another screen shot of the exact error that's displayed when you try to open the SFT drop window on the remote machine (Shift + blue folder).

So nothing happens when you drag a file/folder from your local machine into the Open MRC connection window?

Also see if the %windir%\dwrcs\sft folder exists.


Bryan Brinkman
Support Engineer
DameWare Development, LLC.
http://www.dameware.com
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Re: SFT not working
by bryan on Fri May 20, 2011 3:59 pm


Hi again Fabio,

One more thing you might want to try is to update the MRC Client Agent service on the remote machine once you get connected, in case there is some type of file corruption. Make your MRC connection, then select File / Update Client Agent from the MRC main menu. Then try your SFT again.

 

Best Regards,
Bryan Brinkman
Support Engineer
DameWare Development, LLC.
http://www.dameware.com


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SolarWinds.MRC.Licensor has stopped working

March 26, 2014, 12:32 pm
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We are still using the DameWare RS 9.0V where I work and I had to reload DameWare on to my system the other day.  When I loaded DMRS onto my system I received a "SolarWinds.MRC.Licensor has stoppped working" error.   When I click on the "Close the program", the entire program closes.  What is the fix for this error?

 

Thank you

 

Tawna

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DRS auto reconnect color issue

January 7, 2015, 3:55 am
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Hi

 

I use DRS 9 over a VPN connection.  Occasionally, my VPN connection drops out and (obviously) I lose my access to the Remote sessions (RDP View) I have open on a number of servers.  However, after the VPN automatically reconnects, so will the remote sessions but they ALWAYS reconnect with 256 colours rather than the 15bit colour I have configured and which they were using before I lost the sessions.  To get 15bit colour back I have to manually disconnect and reconnect, logging back in as I would normally.

 

Mostly, my VPN connection is stable but there are times when I might lose it 2 or 3 times in an hour, sometimes 8 hours a day (I live in a very rural location and my adsl line is not as good as I would wish it).  I usually have sessions open on between 4 and 6 servers at a time.   Using DRS with only 256 colours enabled can make it very difficult to “see” what I’m doing/lookingat with some of the GUIs I work with; manually having to disconnect and log in again to each of them is time consuming.

 

Please - does anyone know of a way to force DRS to automatically reconnect using the colour setting I have configured in the RDP Default Settings?

Thanks very much

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Updating client agent v6 to v11.

July 29, 2015, 5:23 am
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Hello

 

We have upgraded our management computers from v6 dameware to v11 of DRS.

 

When connecting to clients we get the option to upgrade the client agent - either excluding configuration file (dwrcs.reg) or including config file.

 

Ideas?

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Dameware and VNC agent ?

August 18, 2015, 10:17 pm
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Hi All,

 

Does Dameware DRS also use VNC agent to remotely connect to the Windows Workstations ?

At the moment my workstations has got VNC installed and running so I wonder if I can safely uninstall it without affecting Dameware client remote assistance functionality.

 

Thanks.

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popup Dameware Mini Remote Control when connecting

January 14, 2016, 6:41 am
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In Dameware 10 mini remote control when starting i want to give in a pcnumber, when i type the first letter in the connect field a new popup displays and there i can give in the pc number to connect, when done that the screen is goiing back to the first when starting Mini Remote Control.

 

How to get of the extra popup to connect to a pc?

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Problem with DWRS v9 - "Permission Required" setting - Error: Failed to send from socket (5). [10047]

March 16, 2013, 3:08 am
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Hi,

I have a problem with DameWare Remote Support v9, I am unable to connect using the DameWare Mini Remote Control when the "Permission Required" setting is enabled on the "Additional Settings" tab within the settings of the MRC Client Agent Service on the remote machine. When enabled, this option should prompt the currently logged on user to grant or deny permission for every connection attempt.

 

Unfortunately when I try to connect from my local machine to remote machine instantly I get an error:

"DameWare Mini Remote Control

Your logon request was declined.

Disconnecting...

Request for permission to remote control encountered an error.

- Failed to send from socket (5). [10047]"

 

In Windows event log is an error:

'Error: Failed to acquire logon permission.

User Disconnected."

 

The currently logged on user on the remote computer don't even have a chance to accept or decline my connection (there is no pop up window asking for permission).

 

When I disable "Permission Required" setting on the remote machine I can establish the connection  from my local machine without any problem but also without asking for permission the currently logged user.

 

Both computers runs Windows XP Pro 32-bit version.

 

From the security reason in my computer environment  "Permission required" setting must be enabled on remote machines, but currently it doesn't work.

 

I would really appreciate some help and advice.

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Pb with running applications in Shutdown menu

October 1, 2013, 5:14 am
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Hello,

in all computers in the shutdown menu does not appear running applications ( Running Application View shows empty ).
Thanx for your help.

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dameware help - version 6.9.0.4

January 9, 2014, 3:01 am
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hello support,

i need to found the old version 6.9.0.4 of dameware because want to upgrade the my current license version of this product 6.8.0.4

 

anyone know where this old version is available ?

 

very thanks for support

 

francesco

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Dameware and RDC/Terminal Service Sessions

June 23, 2014, 1:25 pm
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Hi All,

 

Currently evaluating Dameware DRS 11.0.0.1003 for our environment. In past employments I have relied heavily on Dameware for my Team's support operations. I was hoping to employ this tool here in my current role, but I have come across something that may be a deal breaker. The majority(about 2/3) of our staff here use WYSE terminals and login to a session on our Terminal Servers (WIndows 2008 R2). We have been connecting via RDC to the Terminal Server, login then using the TS Admin Tools launch a remote session to the Staff member. I was hoping to use Dameware DRS to actively connected to the session directly. Does anyone know if this is possible and if so how?

 

Many thanks.

 

Logan

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Automate DameWare Development Mirror Driver removal

September 2, 2014, 7:11 am
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When our IT remotes to our Windows PCs they leave behind the DameWare Development Mirror Driver. This driver causes problems with at least one software application, and so it needs to be removed after the remote IT session is ended. How can this be automated?

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DameWare Mirror Driver being used by other software.

November 19, 2015, 8:43 am
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Here's the issue:

I have software I can run, until I connect to the computer using DameWare. Once the DameWare Mirror Driver is installed, the software wants to use that driver (it shows up as a device) instead of the driver it's supposed to be using. If I disable the DameWare Mirror Driver, my software works normally again.

 

Does anyone know if there's a work-around? Can the DameWare service be told to remove or disable the driver when a computer isn't using it? Is there a registry hack that will force Windows to tell every program (except DameWare) to use the default driver?

 

Any other clever way to make this work?

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Dameware NT Utilities ANY USERS

July 31, 2013, 3:18 am
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Hi

I work on a PC XP in a W2k3 domain with Dameware NT Utilities V 6.8.0.1

When i select my domain and click on "Users", any users appears in the list. (dameware.tif)

The Problem exists since our DC is not any more on our network. (DC virtualized on another site)

 

I can see the following error message (damewareError.tif)

 

Sorry for my english

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SolarWinds.MRC.Licensor has stopped working

March 26, 2014, 12:32 pm
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0
0

We are still using the DameWare RS 9.0V where I work and I had to reload DameWare on to my system the other day.  When I loaded DMRS onto my system I received a "SolarWinds.MRC.Licensor has stoppped working" error.   When I click on the "Close the program", the entire program closes.  What is the fix for this error?

 

Thank you

 

Tawna

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Dameware Mini Remote Control v11.1.x

March 17, 2015, 9:43 am
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When deploying Dameware to a server, if the agent don't exists or the agent is older version we get prompted by the following, asking us if we would like to upgrade the client agent.

 

We would like more control over this and do NOT want to get prompted. So if the agent don't exists or it is the older version it should not connect.

 

Is this possible?

DWRC.jpg

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Updating client agent v6 to v11.

July 29, 2015, 5:23 am
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0

Hello

 

We have upgraded our management computers from v6 dameware to v11 of DRS.

 

When connecting to clients we get the option to upgrade the client agent - either excluding configuration file (dwrcs.reg) or including config file.

 

Ideas?

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Questions about Dameware unattended access over the internet (and Dameware in General)

September 4, 2015, 6:12 am
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To use the unattended OTI, can someone please answer the following questions?

 

1. Will I need to install the centralized server?

2. Does the server need to be on at all times (determines which machine I'll be installing on)

3. Will the server be the PC I have to access the remote machines from, or will I be allowed a laptop/desktop?

4. If we are allowed a laptop or desktop, how do I notate that it's the machine that will be doing the accessing? (I'm sure I have to notate the machine somehow for licensing)

5. I will be the only person allowed to use Dameware, so we purchased 1 license and a years support and upgrades...
    Is this sufficient for me to run about 100 machines in various locations, as long as I'm the only one accessing them from my machine?

 

Thanks for all of your help!

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Microsoft Windows Network Empty

December 7, 2015, 1:23 pm
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Until recently, DRS has been working great. Then I applied the November update to Windows 10 and no the Microsoft Windows Network no longer displays anything in DRS.  I am using version 12 with both hot patches applied.  Other than applying the update nothing had changed in our environment.  I can still find computers through the Active Directory, but it isn't nearly as convenient.  It is particularly troublesome to find the few computers that are not part of the domain.

 

Any suggestions for a fix?

 

Thanks,

Chris

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DameWare Remote Support 12.0 Show Offiline?

March 17, 2016, 10:57 am
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We recently replaced our domain controller which was running Windows server 2003 and replaced it with Windows Server 2012 at one site. After that change, I noticed that all the workstations from that site, Damware does not show as active. However, If I select one that I know its online, I am able to remote in with no problem with Dameware including RDP. I do noticed after 15 or 20 minutes, Dameware starts to show that group of PCs as a blue icon instead of the green icons at least for those pc that are on the network. It feels like its a browsing issue because when I click on Network, it does not show those computer in which they are on the network.

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DRS 10.0 installation issues

November 5, 2013, 11:14 am
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Two issues - I had DRS installed on my Windows 7 Pro workstation, but was experiencing some unexplained weirdness, so thought that I'd remove and reinstall just to rule that out.  I can't get it reinstalled - keep getting the message   "There is a problem with this Windows Installer Package.  A program run as part of the setup did not finish as expected.  Contact your support personnel or package vendor.".

 

So far, I've tried:

  • Re-downloading the zipped installation files
  • Installing to a different directory
  • Rebooting
  • Removing the \Program Data\Solarwinds files
  • repairing my .net installation

 

I've also tried installing on a difference Windows 7 Pro machine, and on this computer, the installation starts but just hangs.  I can see two DRS10... processes running in task manager, but they never do anything.

 

Not sure what to try next.

 

Ideas?

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