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SFT not working
by fabvit on Tue May 17, 2011 3:47 am
SFT not working:
1. I've installed DWMRC v7.5.6.0 on my local windows 7 pro 64 machine.
2. I've installed DWMRCS Agent v7.5.6.0 on the remote pc of one of my customers windows XP Pro 32 bit SP3. Please note that after Installing the Agent I've rebooted the pc. I've installed the Agent after having logged in as Administrator.
If I try to upload from my pc, right clicking on a file on my desktop I can see in the context menu:
DameWare MRCC -> Copy to Remote Host: HOST_NAME
but pressing it does blink and does not upload the file.
On the remote pc things are worse: the DameWare MRCC context menu's menuitem is completely missing.
Please note that on the remote machine I have enabled SFT in the tryicon settings.
This is specific to this connection: I can upload/download files and folders when connected with other customers.
Any idea?
Thank you
fabvit
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Re: SFT not working
by DawgBone on Tue May 17, 2011 10:08 am
Does the file get copied when you drag and drop it into the application? (local >remote)
Does the file get copied if you use the SFT Drop window? (hold down shift+blue folder)(remote>local)
This would determine if it is the SFT feature failing or the right click context that's failing.
DawgBone
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Re: SFT not working
by fabvit on Wed May 18, 2011 2:51 am
> Does the file get copied when you drag and drop it into the application? (local >remote)
No, the file is not get copied when I drag drag and drop it into the application (local >remote)
> Does the file get copied if you use the SFT Drop window? (hold down shift+blue folder)(remote>local)
No, the file is not get copied if I use the SFT Drop window (hold down shift+blue folder)(remote>local) and an notification dialog appears:
The MRC Client Agent are not ready for file transfer
Some idea on how to solve this issue: SFT is foundamental to my day to day support activity.
Thanks, fv
--
fabio vitale
fabvit
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Re: SFT not working
by bryan on Thu May 19, 2011 11:19 am
If there are errors with SFT (or any other feature) there should be 1 or more dwmrcs entries in the Application Event log on the remote machine. Please copy and paste the full text of each of those entries and send this information to our support team at Support@dameware.com so we can review it. Please also send another screen shot of the exact error that's displayed when you try to open the SFT drop window on the remote machine (Shift + blue folder).
So nothing happens when you drag a file/folder from your local machine into the Open MRC connection window?
Also see if the %windir%\dwrcs\sft folder exists.
Bryan Brinkman
Support Engineer
DameWare Development, LLC.
http://www.dameware.com
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Re: SFT not working
by bryan on Fri May 20, 2011 3:59 pm
Hi again Fabio,
One more thing you might want to try is to update the MRC Client Agent service on the remote machine once you get connected, in case there is some type of file corruption. Make your MRC connection, then select File / Update Client Agent from the MRC main menu. Then try your SFT again.
Best Regards,
Bryan Brinkman
Support Engineer
DameWare Development, LLC.
http://www.dameware.com