Hi
We are in the process of migrating to Dameware RS and MRC from Teamviewer. We are having a number of issues during testing that I don't really want to be landing on the support desk as its going to make a hard job harder for them.
Namely issues arise around Internet sessions. The thing is we support around 75 companies, all separate, and range in size from 5 to 100 users. Getting Dameware agent client on all those systems just isn't plausible, so the Internet session option makes full sense.
However we are getting issues with this and wondered if others have gotten over the same:
Windows Firewall - forever blocking the software, sometimes not giving the option to unblock either;
IE Popup blocker - blocking the download connection software page;
Certificate Error - Have installed a GoDaddy SSL certificate on the Internet Proxy, and it does present the certificate to the end user, but its still saying the site/certificate can't be verified, even though the URL etc. all square up.
MAC OS - Seems no way to offer Internet session to MAC OS users?
Any help/advice appreciated.
Thanks Guys.