Hi,
We've been using dameware for a few weeks now and in overall it's a fine piece of software for "LAN" device. Since the beginning we are struggling with the internet sessions...
When we enter the session link, the agent download and start correctly form any browser. But the sessions is rarely initiated. And when it does, during our tests we managed to see a recurring habit of the DWRCS.exe process not ending after the session. Which keep our technician to reconnect to this computer until the user kill the process in the task manager. Then the next internet session will work as it should have in the first place.
Anybody else is having those issues??!
One other thing that we can't really understand... Solarwinds took the time to build an https portal to initiate and download the agent. Why in god's name can't you just put a text box where the user can put the session code and initiate the session form there. It would be so much simpler to just guide our poor users to the page and tell them their session id over the phone.
We finally developped our own portal page with that textbox which redirect to the correct url once the user click on submit. I just thought that it would be nice to be included in the product.