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Your logon request was declined. Disconnecting...
by fabvit on Fri Jan 14, 2011 4:23 am
I'm using the invitation mechanism in DWMRCS v7.
I've noticed that if I leave checked the Require Permission while creating an invitation, later on when I try to connect to this machine I got a dialog:
Your logon request was declined.
Disconnecting...
Request for permission to remote control encountered an error.
- [0]
If I remove the check from Require Permission while creating an invitation, later I can connect to this machine.
What is the purpose and how to setup the Require Permission mechanism.
--
tanks, fabio
Re: Your logon request was declined. Disconnecting...
by bryan on Fri Jan 14, 2011 3:47 pm
Thanks very much for your feedback on this.
We were able to reproduce this issue and we should have it fixed shortly.
Best Regards,
Bryan Brinkman
Support Engineer
DameWare Development, LLC.
http://www.dameware.com
Re: Your logon request was declined. Disconnecting...
by bryan on Fri Jan 14, 2011 5:51 pm
Hello Fabio,
We wanted to let you know we just finished updating all the files on our website. Since this is only a minor update, you will have to remove the old MRC Client Agent from your remote machine, then remove your current MRC v7 install on your local machine. Next, download and install the most current files from our website. Then you can reinstall this newer Client Agent Service onyour remote machine.
Your feedback is appreciated.
Bryan Brinkman
Support Engineer
DameWare Development, LLC.
http://www.dameware.com
Re: Your logon request was declined. Disconnecting...
by Siggi on Wed Feb 23, 2011 4:22 am
I have the same problem while trying to connect to one specific client running Windows 7 x64. After a few seconds I get the message "Your logon request was declined", but there was norequest shown on the users screen.
I'm running DameWare Mini Remote Control 7.2.0.0 x64 and I have installed the latest agent on the client. I have enabled the option "Permission required" on the client agent.
In some cases in the past, it worked to restart the DameWare MRC Service on the client or to reinstall the service. In this case, it didn't At the moment, I can advise the user to lock his screen, then I can connect to the desktop without requiring a permisson.
Re: Your logon request was declined. Disconnecting...
by Siggi on Tue Mar 01, 2011 10:45 am
No ideas?
It's a big problem for us at the moment and we're thinking about going back to v6...
Re: Your logon request was declined. Disconnecting...
by bryan on Tue Mar 01, 2011 11:09 am
Have you tried the most current version of the software, which is 7.3 not 7.2 ? You must also update the Client Agent on the remote machine to v7.3 as well.
It souds to me like the DWRCST.EXE (SysTray Icon) process is not running on the remote machine for some reason. You can open Task Manager and check for this process. It should be running anytime there is a user currently logged into the desktop on a remote machine, and the remote machine is not currently at the Logon Desktop or Lock Screen.
Your feedback is appreciated.
Bryan Brinkman
Support Engineer
DameWare Development, LLC.
http://www.dameware.com
Re: Your logon request was declined. Disconnecting...
by Siggi on Thu Mar 03, 2011 3:40 am
I've just tried the 7.3 today. I also removed the old Client Agent on the remote machine and installed the current one. I checked the DWRCST.EXE process in the task manager, it is running.
The problem stays the same.
Re: Your logon request was declined. Disconnecting...
by bryan on Thu Mar 10, 2011 4:45 pm
Please try downloading and installing v7.4 of the MRC software, and then please make sure you update the MRC Client Agent Service on the remote machien to v7.4 as well. We found an issue with a socket API that could return different results on some OS’s.
Your feedback is appreciated.
Bryan Brinkman
Support Engineer
DameWare Development, LLC.
http://www.dameware.com
Re: Your logon request was declined. Disconnecting...
by Siggi on Fri Mar 11, 2011 4:35 am
It does not work with 7.4 Same problem.
Re: Your logon request was declined. Disconnecting...
Marty on Fri Mar 11, 2011 12:21 pm
Hi Siggi,
We are still unable to reproduce this behavior in our environment, however we would very much like to resolve this issue. With that said, can you email support@dameware.com so we can provide you with some customized troubleshooting steps for your environment?
Also, if there are any DWMRCS application event log entries on the remote machine, forward those back to us in your email as well.
Thanks so much and we appreciate your help!
Marty Bonvillain
Support Staff
DameWare Development, LLC.
http://www.dameware.com
Re: Your logon request was declined. Disconnecting...
by bryan on Wed Mar 16, 2011 10:00 am
With the help of one of our customers (Thank You Frank !!!) we have confirmed this issue will be resolved with the release of v7.5 of the software.
Bryan Brinkman
Support Engineer
DameWare Development, LLC.
http://www.dameware.com
Re: Your logon request was declined. Disconnecting...
by Siggi on Thu Mar 17, 2011 9:55 am
It works!!! Thank you so much, Bryan (and Frank )
Very little new issue: The version number in the NT Utilities application is shown as "7.4" even in the 7.5 package, so we were a little confused with the update process.
Re: Your logon request was declined. Disconnecting...
by bryan on Thu Mar 17, 2011 2:06 pm
Hi Siggi,
You're most welcome, and thanks very much for your feedback on this. We really appreciate it.
With regard to the version, please try this out for me. First remove your existing install of DNTU via Add/Remove programs. Then download and install v7.5 again from our website to see if you can still reproduce this behavior.
Your feedback is appreciated.
Best Regards,
Bryan Brinkman
Support Engineer
DameWare Development, LLC.
http://www.dameware.com
Re: Your logon request was declined. Disconnecting...
by Adrian on Mon Nov 28, 2011 10:56 am
Hi, I am having the same problems as this. The slight difference is my PC is Windows 7 64 bit and the client is 32bit XP. If I use a Windows 7 32 bit it works fine
Thanks