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MRC Properties?
by KarbonKopy on Thu Jan 13, 2011 4:27 pm
I know in MRC in 6.x you should set the defaults for the MRC agents that would automatically roll out to them during a install etc. It was under install options on MRC's default host properties. Has this been moved somewhere? I need to be able to change those values.
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Re: MRC Properties?
by ukwalnuts on Fri Jan 14, 2011 11:34 am
I'm also looking for this. Trying to disable 'Notify Dialog' but can't find option anywhere.
I've emailed support but still waiting on reply.
ukwalnuts
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Re: MRC Properties?
by Marty on Fri Jan 14, 2011 4:02 pm
Version 7.x no longer uses a DWRCS.INI file for the settings of the service and therefore the option to copy that file over to the remote machine has been removed.
The settings for the MRC client agent service can be customized using the new and improved MSI Builder.
Thanks,
Marty Bonvillain
Support Staff
DameWare Development, LLC.
http://www.dameware.com
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Re: MRC Properties?
by ukwalnuts on Sat Jan 15, 2011 5:24 am
Hi Marty,
Thanks for help so far.
I've looked at MSI builder but still can't see how to apply changes I want to my existing desktops.
When I connect to desktops which has version 6 agent installed Dameware asks me if I want to upgrade. If I click yes it upgrades agent to v7 but there isn't any option to choose which msi installer it should use or profile.
If I go to File > Install Service again I can't choose which msi or profile Dameware should use.
Other than manually going to each desktop and installing customized msi. How do I get agents upgraded on my desktops with settings I want?
Thanks
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Re: MRC Properties?
by KarbonKopy on Sun Jan 16, 2011 11:37 am
I am in the same boat Marty, I want the default install to be able to be set before I roll out the client. At the moment I'd have to either build a MSI and deploy it or customize after the fact on the client itself.
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Re: MRC Properties?
by bryan on Sun Jan 16, 2011 7:26 pm
Hey KarbonKopy,
There is two ways you can do it.
1. Build an MSI Package with all your custom settings and then distribue this MSI package to all your users via any of your existing distribution methods. The MRC Client Agent Service will be installed using the custom settings you specified.
2. Install the MRC Client Agent Service on your own machine. Then right-click on the MRC SysTray icon and select the Settings context menu. Once you've made all your settings changes, you can then export the following Registry key for the v7 Client Agent Service into a .REG file:
[HKEY_LOCAL_MACHINE\SOFTWARE\DameWare Development\Mini Remote Control Service]
Once you have your .REG file, you can then distribute this .REG file to all your remote machines prior to installing the MRC Client Agent Service on those machines. By importing the .REG prior to installing the Service, when the Service is eventually installed it will automatically start using these custom settings (not default settings).
I hope this helps.
Bryan Brinkman
Support Engineer
DameWare Development, LLC.
http://www.dameware.com
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Re: MRC Properties?
by bryan on Sun Jan 16, 2011 9:36 pm
**Update: Our developer is currently working on a function that will allow you to copy/merge settings from a DWRCS.reg file during Client Agent Install/upgrade. This functionality should be available shortly, and we will notify everyone when it's available.
Best Regards,
Bryan Brinkman
Support Engineer
DameWare Development, LLC.
http://www.dameware.com
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Re: MRC Properties?
by Marty on Mon Jan 17, 2011 6:07 pm
We have just released an update, 7.0.1.0, that includes an option to push out a DWRCS.reg file to the remote machine with your preconfigured settings.
You will need to install the MRC client agent service on your local machine, configure it to your specifications, then export the [HKEY_LOCAL_MACHINE\SOFTWARE\DameWare Development\Mini Remote Control Service] registry key and name it DWRCS.reg. Place that file in your DameWare installation directory and when you push out the service, you should have the option to “Include Configuration File DWRCS.reg.”
Thanks
Marty Bonvillain
Support Staff
DameWare Development, LLC.
http://www.dameware.com
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Re: MRC Properties?
by KarbonKopy on Tue Jan 18, 2011 11:03 am
I can confirm this works, thank you! If I had any suggestion, it would be a easier way to include the settings much like v6 did.
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Re: MRC Properties?
by ukwalnuts on Tue Jan 18, 2011 1:47 pm
KarbonKopy wrote:I can confirm this works, thank you! If I had any suggestion, it would be a easier way to include the settings much like v6 did.
100% Agree. Thanks for sorting this out so quickly.
Re: MRC Properties?
by Maverick on Tue Jan 18, 2011 1:51 pm
Ditto!
Mav
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Re: MRC Properties?
by Roger on Wed Jan 19, 2011 4:19 pm
Just curious, but now that Dameware is 64 and 32 bit, does this reg import account for both locations of the keys since 64bit stores in a different location when a reg import is executed from a 32bit process? It may need to write to both unless you use the registry api flags to make both 32 and 64 bit read/write from/to the same location. May only apply to a 32bit MRC updating the reg of a 64bit machine.
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Re: MRC Properties?
by Marty on Wed Jan 19, 2011 4:50 pm
Hi Roger,
The registry key for both 32-bit and 64-bit are in the same location. Do not use any keys from the “HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node” on 64-bit machines. Always use “HKEY_LOCAL_MACHINE\SOFTWARE\DameWare Development\Mini Remote Control Service” on any machine. Lastly, don’t use a 32-bit application for registry import or export on a 64-bit machine.
I hope this information helps.
Marty Bonvillain
Support Staff
DameWare Development, LLC.
http://www.dameware.com
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Re: MRC Properties?
by Roger on Wed Jan 19, 2011 5:05 pm
How does the 32bit version of MRC import the .reg file on a remote 64bit machine? Does it pass the file to the 64bit app and let it import it?
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Re: MRC Properties?
by Marty on Wed Jan 19, 2011 7:31 pm
Hi Roger,
Even when you are using the 32-bit application, the service on a 64-bit machine will be the 64-bit service and the service is what imports into the Registry.
Thanks,
Marty Bonvillain
Support Staff
DameWare Development, LLC.
http://www.dameware.com
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Re: MRC Properties?
by arasg on Thu Jan 20, 2011 9:39 am
KarbonKopy wrote:it would be a easier way to include the settings much like v6 did.
I agree. I have been using this for many years and it was much easier the old way.
Please add this back.
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Re: MRC Properties?
by zack1010 on Thu Jan 20, 2011 11:27 am
Hey DameWare Guys,
Thanks for making this DWRCS.Reg enhancement. This new functionality is so much better than the way it was in older versions. I don't know about the rest of you here on the forum, but so many times I pushed out config files to my agents, only to find out later someone had enabled the setting to use the Registry instead, which meant my INI file was being ignored anyway. Now the settings are only in one place (the Registry) instead of multiple places (INI file or Registry), so no more confusion.
Zack
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Re: MRC Properties?
by MTheile on Tue Jan 25, 2011 9:21 am
Hi,
is there a way to set the option to include Configuration File DWRCS.reg as a default setting?
Our supporters often forget to set this option, it was easier for us to deactivate it, when we don´t need it.
Thanks
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Re: MRC Properties?
by Ragil on Wed Jan 26, 2011 10:48 am
MTheile wrote:
Hi,
is there a way to set the option to include Configuration File DWRCS.reg as a default setting?
Our supporters often forget to set this option, it was easier for us to deactivate it, when we don´t need it.
Thanks
Same here!!! This option must be added...
Thanks
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Re: MRC Properties?
by dustino on Wed Jan 26, 2011 6:24 pm
We just got 7.0.3.0 installed and have been trying to get all the desired settings set in the MRC. However, everytime we make our changes to the settings, we click OK and all the settings get reset back to default.
Is this normal behavior? We are trying to follow the procedure outlined by Marty to push our MRC settings to other computers via the .reg file.
Thanks in advance.
Re: MRC Properties?
by bryan on Wed Jan 26, 2011 11:04 pm
Hi dustino,
Thanks for your feedback.
Just to make sure we understand you correctly, you've already installed the MRC Client Agent Service on this machine, and then you right-click on the MRC Tray Icon and select Settings. You then configure all your custom settings, however, after selecting OK all the settings revert back to default. Is this correct ?
By any chance, is this machine running XP or 2003 Server ? If so, after clicking on the MRC Tray Icon's Settings context menu, you should have been presented with a Run As dialog asking if you want to "Run this program with Restricted Access". If you do not clear this checkbox before selecting OK then any changes you make will not be saved.
Your feedback is appreciated.
Bryan Brinkman
Support Engineer
DameWare Development, LLC.
http://www.dameware.com
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Re: MRC Properties?
by ukwalnuts on Thu Jan 27, 2011 8:27 am
I've come across this issue.
When I right-click on the MRC Tray Icon and select Settings I get window pop up saying "Which user account do you want to use to run this program"
For some reason domain administrator account doesn't work but if I enter local administrator account settings are saved correctly.
This is happening when I'm logged in as domain administrator on XP or Server 2003 machine.
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Re: MRC Properties?
by dustino on Thu Jan 27, 2011 1:17 pm
Bryan wrote:
Hi dustino,
Thanks for your feedback.
Just to make sure we understand you correctly, you've already installed the MRC Client Agent Service on this machine, and then you right-click on the MRC Tray Icon and select Settings. You then configure all your custom settings, however, after selecting OK all the settings revert back to default. Is this correct ?
By any chance, is this machine running XP or 2003 Server ? If so, after clicking on the MRC Tray Icon's Settings context menu, you should have been presented with a Run As dialog asking if you want to "Run this program with Restricted Access". If you do not clear this checkbox before selecting OK then any changes you make will not be saved.
Your feedback is appreciated.
The check box was the problem Bryan. We had not unchecked the "Protect my computer and data from unauthorized program activity". Once we unchecked this and made our desired changes, the MRC popped up a notification that "The client agent is in the process of configuring". Then it retained the settings we changed.
FYI we are running Windows XP.
Thanks, Bryan.
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Re: MRC Properties?
by bryan on Thu Jan 27, 2011 5:54 pm
You're most welcome, and thank you very much for your feedback. I'm glad we were able to help.
Best Regards,
Bryan Brinkman
Support Engineer
DameWare Development, LLC.
http://www.dameware.com
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Re: MRC Properties?
by jpflepsen on Fri Jan 28, 2011 11:24 am
I have to agree with some of the previous posters - this having to save a .REG file after making settings changes on the host is a much more time consuming & convoluted way of deploying settings to clients. Especially when you want the client settings to be different from how you want your host to behave. I'd sure like to see the return of the v6 way of pushing these settings to clients.
jpflepsen
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Re: MRC Properties?
by bryan on Mon Jan 31, 2011 5:41 pm
Hi Everyone,
Just FYI, we're looking into adding some new functionality in the next release of the software, which will be v7.1.0.0, where you can optionally configure and save the DWRCS.Reg file via a GUI during service installation. I will update everyone here as more information becomes available.
Best Regards,
Bryan Brinkman
Support Engineer
DameWare Development, LLC.
http://www.dameware.com
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Re: MRC Properties?
by KarbonKopy on Wed Feb 02, 2011 1:47 pm
Awesome to hear Bryan!
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Re: MRC Properties?
by KarbonKopy on Thu Feb 03, 2011 5:38 pm
Just saw the 7.1.0 install...and can confirm you can now set the options in MRC. Thanks! If I may add one more suggestion it would be the option to set a default...either include or exclude the .reg file.
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Re: MRC Properties?
by Ragil on Fri Feb 04, 2011 1:33 pm
KarbonKopy wrote:
Just saw the 7.1.0 install...and can confirm you can now set the options in MRC. Thanks! If I may add one more suggestion it would be the option to set a default...either include or exclude the .reg file.
I want it too!!!