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remove from system tray?
by JonK on Fri Jun 13, 2008 8:09 am
Installed this on a couple computers here at work - i noticed a red/green icon in the system tray. Can I have that NOT show up on clients? Our clients will flip out if they figure out we're able to connect to their machine (even if its to help them!).
Also - a co-worker ordered two licenses but we didn't receive any e-mail regarding it! He didn't print the order receipt either - who can I contact for help?
JonK
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Re: remove from system tray?
by Marty on Fri Jun 13, 2008 9:33 am
Hi JonK,
Unless the software is running in Evaluation mode, you can hide the System Tray icon by disabling the option to "Enable SysTray icon." This setting is on the client agent side (remote machine) and can be accessed by right-clicking on the icon and selecting "Settings." Then select the "Additional Options." If you need help with the other notification settings, please feel free to contact Technical Support at support@dameware.com and they will be more than happy to help.
Also, regarding the purchase of licenses, contact our Sales department at sales@dameware.com or at (985) 871-7519 M-F 9:00am-5:00pm CST and they can tell you the status of your order.
Hope this helps.
Marty Bonvillain
Support Staff
DameWare Development, LLC.
http://www.dameware.com
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Re: remove from system tray?
by JonK on Fri Jun 13, 2008 10:25 am
Thank you - is there a setting in a config file or ini file that I can set so that the tray icon is disabled by default when its pushed out to the client?
Also - we got our email about our order - thanks!
JonK
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Re: remove from system tray?
by Marty on Fri Jun 13, 2008 11:03 am
To ensure that your custom settings are used and not the default settings when you connect to a remote machine, you will want to perform one of the following functions:
1. Remove, then reinstall the Client Agent Service on the remote machines with the option to "Copy configuration file DWRCS.INI" enabled. This particular *.INI file is only copied during the Client Agent Service installation and is not reconfigured each time a connection is made.
2. Manually copy over a new DWRCS.INI file to the remote machine, then stop & restart the Service for the new settings to take effect.
3. Connect to the remote machine, select View / Remote Server Settings and make any necessary changes.
4. Use the NT utilities software's Services View to batch remove & reinstall the Client Agent on your remote machines.
Marty Bonvillain
Support Staff
DameWare Development, LLC.
http://www.dameware.com
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Re: remove from system tray?
by JonK on Fri Jun 13, 2008 12:36 pm
Thanks - but is there a setting in the ini that I can do to disable tray icon by default? I don't see it anywhere.
JonK
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Re: remove from system tray?
by JonK on Fri Jun 13, 2008 1:03 pm
Ok I figured out how to keep from notifying that I connect, how to keep the system tray from showing, but how do I make it so the client computer doesn't blink the whole screen black?
JonK
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Re: remove from system tray?
by Marty on Fri Jun 13, 2008 2:11 pm
Detailed instructions on each of these notification settings can be found in the following forum post:
Observe user's desktop with their knowledge?
http://forums.dameware.com/viewtopic.php?f=9&t=128
If the screen continues to go black after you have disabled the Desktop Effects, try connecting without the Mirror Driver. If this does not resolve the issue, please write Technical support at support@dameware.com
Thanks,
Marty Bonvillain
Support Staff
DameWare Development, LLC.
http://www.dameware.com
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Re: remove from system tray?
by R2D2 on Thu Feb 17, 2011 5:01 am
Sorry that I pull up an old thread to the top...
I have a problem with the newest Version (7.2.0.0) of the MRC-Server for XP 32-bit. I rolled it out yesterday on our clients and I receive phone calls like "what's this icon". I want to hide it, but it doesn't work.
I turned off the checkbox "Show Tray Icon" in the settings window on the "Additional Settings"-Tab. But the tray icon still doesn't hide, also after a reboot.
Has anyone suggestions what I could do?
Thanks
Edit: I don't know why, but now it works.
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Re: remove from system tray?
by Carla22 on Sun Jul 17, 2011 3:49 am
thanks to all the info..
i really appreciate it.
thank's again!!
Best Regards
Carla