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Windows 7 - Cannot End Process
by laurin1 on Fri Dec 18, 2009 4:03 pm
When I attempt to do this, I get an error:
Failed to terminate process: iexplore [4016]
System Error: 2
System Message:
The system cannot find the file specified.
This occurs with all processes.
Re: Windows 7 - Cannot End Process
by laurin1 on Fri Dec 18, 2009 4:09 pm
I just realized the problem is the NT Utilities service is not running. I tried to start it and the service fails:
Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7000
Date: 12/18/2009
Time: 3:08:03 PM
User: N/A
Computer: KDAVIS.pridedallas.com
Description:
The DameWare NT Utilities 2.6 service failed to start due to the following error:
%%2
For more information, see Help and Support Center athttp://go.microsoft.com/fwlink/events.asp.
Data:
Re: Windows 7 - Cannot End Process
by Marty on Mon Dec 28, 2009 3:06 pm
Hi laurin1,
"System Errors" are actually Microsoft Operating System Errors, not DameWare Errors, and a “System Error: 2" basically means that a required file was not found, therefore, the Service was unable to start. Please make sure all the necessary files are located in the System32 folder on the remote machine (SYSWOW64 folder for 64-bit).
The files for the Client Agent Service are:
DWRCS.EXE
DWRCS.INI (may or may not be there)
DWRCK.DLL
DWRCSET.DLL
DWRCST.EXE
DWRCShell.DLX (or .DLL) (or DWRCSh32 for newer versions) DWRCShell64.DLX (or DLL) (only on 64-bit systems) (DWRCSH64 for newer versions)
If you do find that some of these files are missing from the System32 folder on the remote machine, then I would suggest you check within any type of AntiVirus, AntiSpyware, or Security type software you have installed on your machines, or on the network. This error is typically related to some type of false positive detection, which means all you should have to do is create an exception in this other software.
I hope this helps.
Marty Bonvillain
Support Staff
DameWare Development, LLC.
http://www.dameware.com
Re: Windows 7 - Cannot End Process
by laurin1 on Mon Dec 28, 2009 3:11 pm
I understand all ofthat, however, we have not had this problem until we started using DW on our Windows 7 machines (all are 64 bit.)
Re: Windows 7 - Cannot End Process
by Marty on Mon Dec 28, 2009 3:21 pm
Hi laurin1,
Are you using the latest release (6.8.1.4)? If not, please try to duplicate this behavior in the latest release.
However, regardless of which O/S you are using, this system error indicates that the issue is with your anti-virus/anti-spyware preventing the client agent service from starting, usually because it has blocked or deleted one of the necessary files. For the NT Utilities client agent, it is actually just one file (DNTUS26.EXE).
You should be able to create or define an exception in your security software to resolve this problem. Also, I would recommend trying a manual install of the client agent service per the following directions:
How To Manually Install or Remove the Mini Remote & NT Utilities Client Agents
http://www.dameware.com/support/kb/article.aspx?ID=100000
I hope this helps.
Marty Bonvillain
Support Staff
DameWare Development, LLC.
http://www.dameware.com
Re: Windows 7 - Cannot End Process
by laurin1 on Mon Dec 28, 2009 3:45 pm
Ijust checked and DNTUS26.EXE file is not in the SYSWOW64 folder, but it's in the System32 folder. I disagree with your analysis. I do not think the Antivirus software is the culprit here. I am going to do some testing to find out for sure. I copied the DNTUS26.EXE into the SYSWOW64 folder, but that had no effect (same errorr.) I will try an exception as well for the AV.
Re: Windows 7 - Cannot End Process
by Marty on Mon Dec 28, 2009 3:51 pm
Hi laurin1,
Let us know how it works out.
Marty Bonvillain
Support Staff
DameWare Development, LLC.
http://www.dameware.com
Re: Windows 7 - Cannot End Process
by laurin1 on Mon Dec 28, 2009 3:55 pm
AV exception did not work. I believe whatever process you call use to call the service cannot find the file and here's why:
We've had some of the same problems with 32 bit applications on Windows 7 64 Bit not installing their files in the correct folder, or not installing the registry settings in the correct location.
Re: Windows 7 - Cannot End Process
by Marty on Mon Dec 28, 2009 4:03 pm
Hi laurin1,
Please send an email to support@dameware.com and include the following information:
What version of the software are you using?
What type of antivirus/antispyware do you have installed on your local machine and the remote machine?
If Windows 7 is the remote machine's O/S, what is the O/S on your local machine?
Thanks.
Marty Bonvillain
Support Staff
DameWare Development, LLC.
http://www.dameware.com
Re: Windows 7 - Cannot End Process
by balbright on Thu Dec 30, 2010 11:21 am
I am having the same problem on Windows 7 64 bit boxes. I would like to know the resolution once one is found.
We are using Dameware version 6.9.0.4.
Re: Windows 7 - Cannot End Process
by laurin1 on Thu Dec 30, 2010 11:50 am
6.9.0.04 fixed the problem for us.